At a Glance
- Tasks: Support customers in Sweden with diabetes care equipment and provide top-notch technical assistance.
- Company: Join MiniMed, a global leader in diabetes care with a diverse team.
- Benefits: Enjoy a competitive salary, flexible benefits, and a supportive work environment.
- Other info: Great opportunity for career growth in a dynamic, inclusive workplace.
- Why this job: Make a real difference in people's lives while working in a hybrid role.
- Qualifications: Fluent in Swedish and English, with customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an independent, talented Patient Services Representative to provide customer support to our customers using our equipment. The role is based in Watford and will be worked on a hybrid basis. You will support clients in Sweden using our devices for diabetes care and be part of a wider team that speaks various languages, offering a truly global opportunity within our organization.
Responsibilities:
- Provides advice and support to customers, dealers, distributors and sales personnel answering product-related questions and delivering safe and reliable technical support.
- Accurately and consistently documents customer feedback and troubleshooting completed during calls.
- Ensures on- or above-target compliance with call quality standards and manages time effectively by prioritising calls, follow‑up, and administrative tasks to meet team and individual KPIs.
- Acts as a liaison between sales personnel and technical staff.
Qualifications:
- Swedish required, together with English (both written and oral).
- Full job knowledge of systems and procedures obtained through prior work experience or education.
- Effective multi‑tasking (navigating between programs to access customer data and input text during calls).
- 1–2 years of work experience in a customer service environment.
Physical Job Requirements:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits and Compensation:
MiniMed offers a competitive salary and flexible benefits package to support employees at every stage of their career and life.
Equal Employment Opportunity:
It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities. This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees.
Bilingual Patient Services Representative (Swedish & English) in Watford employer: DSL-MiniMed (UK) Limited
At MiniMed, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values diversity and collaboration. Located in Watford, our hybrid working model allows for flexibility while you support clients in Sweden with vital diabetes care solutions. We provide competitive salaries, a comprehensive benefits package, and ample opportunities for professional growth, making us an ideal choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Patient Services Representative (Swedish & English) in Watford
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your bilingual skills! Since you'll be supporting clients in both Swedish and English, make sure you're comfortable switching between the two languages during your calls. It’ll give you a real edge!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can open doors and give you insider tips about the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Bilingual Patient Services Representative (Swedish & English) in Watford
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone bilingual in Swedish and English, make sure to highlight your language proficiency right at the top of your application. Use both languages where appropriate to demonstrate your fluency!
Tailor Your Experience:When detailing your work experience, focus on roles that involved customer service or technical support. We want to see how your past experiences align with the responsibilities of this role, so be specific about your achievements!
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DSL-MiniMed (UK) Limited
✨Brush Up on Your Bilingual Skills
Since the role requires fluency in both Swedish and English, make sure to practice speaking and writing in both languages. Prepare to answer common interview questions in both languages to demonstrate your proficiency.
✨Know the Product Inside Out
Familiarise yourself with the diabetes care devices you'll be supporting. Research the company’s products and services so you can confidently discuss how they work and how they benefit customers during the interview.
✨Showcase Your Customer Service Experience
Prepare examples from your previous roles that highlight your customer service skills. Think about situations where you resolved issues or provided exceptional support, as this will show your ability to handle calls effectively.
✨Demonstrate Multi-Tasking Abilities
During the interview, be ready to discuss how you manage multiple tasks simultaneously. You might even want to share specific tools or techniques you use to stay organised and efficient while handling customer inquiries.
