At a Glance
- Tasks: Provide empathetic customer support for diabetes care equipment in Danish and English.
- Company: Join a global team at MiniMed, dedicated to making a difference in healthcare.
- Benefits: Enjoy a competitive salary and flexible benefits package.
- Other info: Hybrid work model with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers manage their health with cutting-edge technology.
- Qualifications: Fluent in Danish and English, with 1-2 years of customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an independent, talented Patient Services Representative able to provide customer support to our customers using our equipment. If you are a Danish speaker, emotionally intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis. You will be supporting our clients in Denmark who are using our devices for diabetes care and will be part of a wider team that speaks various languages, making this a genuinely global opportunity within our organisation.
Responsibilities
- Provides advice and support to customers, dealers, distributors and sales personnel responding to product-related questions and delivering safe and reliable technical support.
- Accurately and consistently documents customer feedback and troubleshooting completed on the call.
- Ensures on- or above-target compliance with call‑quality standards and manages time effectively by prioritizing calls, follow‑up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
- Acts as a liaison between sales personnel and technical staff.
- Other duties may be assigned.
Qualifications
- Danish required, together with English both written and oral.
- Full job knowledge of systems and procedures obtained through prior work experience or education.
- Effective multi-tasking (navigating between programs to access customer data and input text during calls).
- 1–2 years of work experience in a customer service environment.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits
MiniMed offers a competitive salary and flexible benefits package.
Equal Employment Opportunity
It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.
Bilingual Patient Services Representative (Danish & English) in Watford employer: DSL-MiniMed (UK) Limited
At MiniMed, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values emotional intelligence and empathy. Our hybrid working model in Watford allows for flexibility while you contribute to meaningful diabetes care solutions for our clients in Denmark. With competitive salaries, a comprehensive benefits package, and opportunities for professional growth within a diverse, multilingual team, we are committed to fostering a rewarding environment for all our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Patient Services Representative (Danish & English) in Watford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Danish and English skills! Since this role requires bilingual communication, brush up on your language skills to ensure you can provide top-notch support to customers without a hitch.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Bilingual Patient Services Representative (Danish & English) in Watford
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for a bilingual superstar, make sure to highlight your Danish and English skills right at the top of your application. Use examples that showcase your ability to communicate effectively in both languages, especially in customer service scenarios.
Tailor Your Experience:When you’re writing about your previous roles, focus on experiences that relate directly to customer service and technical support. We want to see how you've handled customer queries, resolved issues, and provided support in a fast-paced environment.
Be Personable and Empathetic:In your application, let your personality shine through! We value emotional intelligence and empathy, so share stories or examples that demonstrate how you connect with customers and understand their needs. This will help us see you as a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at DSL-MiniMed (UK) Limited
✨Brush Up on Your Danish and English
Since this role requires fluency in both Danish and English, make sure you’re comfortable switching between the two languages. Practise common customer service phrases and technical terms related to diabetes care to ensure you can communicate clearly and effectively during the interview.
✨Show Off Your Empathy
As a Patient Services Representative, emotional intelligence is key. Prepare examples from your past experiences where you demonstrated empathy and understanding towards customers. This will help you showcase your ability to connect with clients who may be dealing with sensitive health issues.
✨Familiarise Yourself with the Product
Do some research on the devices used for diabetes care that the company supports. Understanding the products will not only help you answer questions confidently but also show your genuine interest in the role and the company’s mission.
✨Prepare for Multi-Tasking Scenarios
Since the job involves navigating between different programs while assisting customers, think of ways to demonstrate your multi-tasking skills. You might be asked how you would handle multiple calls or tasks at once, so have a few strategies ready to share that highlight your organisational abilities.
