At a Glance
- Tasks: Provide top-notch customer support for diabetes care equipment in Swedish and English.
- Company: Join MiniMed, a global leader in healthcare technology with a diverse team.
- Benefits: Enjoy a competitive salary, flexible benefits, and a supportive work environment.
- Other info: Be part of a dynamic team with opportunities for growth and development.
- Why this job: Make a real difference in patients' lives while developing your skills in a hybrid role.
- Qualifications: Fluent in Swedish and English, with 1-2 years of customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
We are looking for an independent, talented Patient Services Representative to provide customer support to our customers using our equipment. The role is based in Watford and will be worked on a hybrid basis. You will support clients in Sweden using our devices for diabetes care and be part of a wider team that speaks various languages, offering a truly global opportunity within our organization.
Responsibilities
- Provides advice and support to customers, dealers, distributors and sales personnel answering product-related questions and delivering safe and reliable technical support.
- Accurately and consistently documents customer feedback and troubleshooting completed during calls.
- Ensures on- or above-target compliance with call quality standards and manages time effectively by prioritizing calls, follow‑up, and administrative tasks to meet team and individual KPIs.
- Acts as a liaison between sales personnel and technical staff.
Qualifications
- Swedish required, together with English (both written and oral).
- Full job knowledge of systems and procedures obtained through prior work experience or education.
- Effective multi‑tasking (navigating between programs to access customer data and input text during calls).
- 1–2 years of work experience in a customer service environment.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits and Compensation
MiniMed offers a competitive salary and flexible benefits package to support employees at every stage of their career and life.
Equal Employment Opportunity
It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities. This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees.
Bilingual Customer Services Representative (Swedish & English) in Watford employer: DSL-MiniMed (UK) Limited
At MiniMed, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values diversity and collaboration. Located in Watford, our hybrid working model allows for flexibility while providing opportunities for professional growth within a supportive team dedicated to improving diabetes care. With a competitive salary and comprehensive benefits package, we are committed to fostering a rewarding environment for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Services Representative (Swedish & English) in Watford
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in both Swedish and English, make sure you're comfortable switching between the two. Try role-playing customer service scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really want to be part of our awesome team!
We think you need these skills to ace Bilingual Customer Services Representative (Swedish & English) in Watford
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for a Bilingual Customer Services Representative, make sure to highlight your Swedish and English skills in your application. Use examples that showcase your ability to communicate effectively in both languages, especially in customer service scenarios.
Tailor Your CV:Don’t just send out the same CV for every job. Tailor it to match the job description! Highlight your relevant experience in customer service and any technical support roles you've had. We want to see how you can bring value to our team!
Be Clear and Concise:When writing your cover letter or application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re all about effective communication!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at DSL-MiniMed (UK) Limited
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both Swedish and English, make sure you practice speaking and writing in both languages. Prepare to answer common customer service questions in both languages to demonstrate your proficiency.
✨Know the Product Inside Out
Familiarise yourself with the diabetes care devices you'll be supporting. Research the company’s products and understand their features, benefits, and common troubleshooting issues. This will help you provide informed answers during the interview.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your previous roles that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer, as these stories can really impress the interviewers.
✨Demonstrate Effective Multi-Tasking
Since the job involves navigating between programs while assisting customers, prepare to discuss how you manage multiple tasks efficiently. You might even want to practice using similar software or tools to feel more comfortable discussing your approach during the interview.
