At a Glance
- Tasks: Provide top-notch customer support to Norwegian users of diabetes devices.
- Company: Join MiniMed, a leader in diabetes technology with a global impact.
- Benefits: Enjoy a competitive salary and flexible benefits tailored for your lifestyle.
- Other info: Hybrid work model with opportunities for career growth and development.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Fluent in Norwegian and English, with 1-2 years in customer service.
The predicted salary is between 30000 - 40000 £ per year.
MiniMed is seeking an independent, talented Patient Services Representative to provide customer support to Norwegian users of our diabetes devices. The role is based in Watford on a hybrid basis, supporting a global team and ensuring an excellent customer experience.
Responsibilities
- Provides advice and support to customers, dealers, distributors and sales personnel, responding to product‑related questions and delivering safe and reliable technical support.
- Accurately and consistently documents customer feedback and troubleshooting completed on the call.
- Ensures on‑or‑above‑target compliance with call quality standards, and manages time effectively by prioritizing calls, follow‑up, and administrative tasks to achieve team and individual key performance indicators (KPIs).
- Acts as a liaison between sales personnel and technical staff.
Qualifications
- Norwegian required, plus English (both written and oral).
- Requires full job knowledge of systems and procedures obtained through prior work experience or education.
- Effective multi‑tasking ability (navigating between programs to access customer data and input text during a call).
- 1‑2 years of work experience in a customer service environment.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package that supports employees at every stage of their career and life.
Equal Employment Opportunity
MiniMed is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. MiniMed will provide reasonable accommodations for qualified individuals with disabilities.
Bilingual Customer Services Representative (Norwegian and English) in Watford employer: DSL-MiniMed (UK) Limited
MiniMed is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a flexible benefits package tailored to support you at every stage of your career. With a vibrant work culture in Watford, you will be part of a global team dedicated to delivering outstanding customer service to Norwegian users of our diabetes devices, ensuring a meaningful impact on their lives while enjoying opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Services Representative (Norwegian and English) in Watford
✨Tip Number 1
Get to know the company! Research MiniMed and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your bilingual skills! Since this role requires Norwegian and English, make sure you're comfortable switching between the two languages. You could even role-play common customer service scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at MiniMed. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest job openings there, so keep checking back for new opportunities that match your skills.
We think you need these skills to ace Bilingual Customer Services Representative (Norwegian and English) in Watford
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires both Norwegian and English, make sure to highlight your proficiency in both languages. Use clear examples of how you've used these skills in previous jobs or experiences.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific responsibilities and qualifications mentioned in the job description. We love seeing candidates who take the extra step!
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and long-winded sentences. We appreciate straightforward communication, especially since you'll be helping customers with their queries.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DSL-MiniMed (UK) Limited
✨Brush Up on Your Bilingual Skills
Since the role requires fluency in both Norwegian and English, make sure you practice speaking and writing in both languages. Prepare to answer common customer service questions in both languages to demonstrate your proficiency.
✨Know the Product Inside Out
Familiarise yourself with MiniMed's diabetes devices and their features. Understanding the products will help you provide accurate support and show that you're genuinely interested in the role and the company.
✨Show Off Your Multi-Tasking Skills
During the interview, be ready to discuss how you manage multiple tasks effectively. You might be asked about your experience navigating between different systems while assisting customers, so have some examples ready to share.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of past experiences where you successfully resolved issues or improved customer satisfaction, and be ready to share those stories.
