At a Glance
- Tasks: Support people with diabetes through proactive outreach and guidance.
- Company: Join MiniMed, a leader in MedTech with a focus on patient care.
- Benefits: Enjoy a competitive salary and flexible benefits package.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Fluent in English and Spanish with customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
As a Patient Services Representative in Proactive Services (Spanish Team), you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey.
Key Responsibilities
- Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long‑term retention.
- Guide people with diabetes and carers to education, resources, and self‑service tools that simplify care and enable self‑management.
- Contribute to ongoing program and process improvements to enhance outreach effectiveness.
- Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs.
- Manage proactive outreach, follow‑ups, and administrative tasks effectively while meeting KPIs.
Required Knowledge and Experience
- Bachelor’s degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment.
- Multilingual, fluent in English and Spanish.
- Strong communication and interpersonal skills with a customer‑first mindset.
- Proactive and organised, with strong time‑management and ability to prioritise.
- Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package.
Equal Employment Opportunity
It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.
This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees.
Bilingual Customer Service Representative (English & Spanish) in Watford employer: DSL-MiniMed (UK) Limited
At MiniMed, we pride ourselves on being an exceptional employer that values diversity and inclusivity, offering a supportive work culture where bilingual Customer Service Representatives can thrive. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring you are equipped to make a meaningful impact in the lives of those managing diabetes. Located in a dynamic environment, we provide competitive salaries and flexible benefits, making MiniMed a rewarding place to build your career while helping others.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Service Representative (English & Spanish) in Watford
✨Tip Number 1
Get to know the company inside out! Research MiniMed and their mission in diabetes care. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your bilingual skills! Since this role requires fluency in both English and Spanish, make sure you're comfortable switching between the two languages during your interactions. It’ll impress them and show your adaptability.
✨Tip Number 3
Prepare for role-play scenarios! Think about how you would handle different customer situations. This will not only boost your confidence but also demonstrate your proactive approach to problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital tools we use at MiniMed.
We think you need these skills to ace Bilingual Customer Service Representative (English & Spanish) in Watford
Some tips for your application 🫡
Show Off Your Bilingual Skills:Since this role is all about helping people in both English and Spanish, make sure to highlight your language skills right at the top of your application. We want to see how you can connect with our diverse customers!
Tailor Your Experience:When you're writing about your past experiences, focus on those that relate to customer service or support. We love seeing how you've made a difference in previous roles, especially in a contact centre or similar environment.
Be Proactive in Your Approach:This role is all about proactive support, so let us know how you've taken initiative in your previous jobs. Share examples where you’ve gone above and beyond to help customers or improve processes.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at DSL-MiniMed (UK) Limited
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and Spanish, make sure to practice your language skills. Prepare to switch between languages seamlessly during the interview, as you may be asked to demonstrate your communication abilities in both.
✨Know the Product Inside Out
Familiarise yourself with MiniMed's products and services, especially those related to diabetes management. Understanding the therapy journey will help you answer questions confidently and show your genuine interest in helping customers.
✨Show Off Your Customer-First Mindset
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or how you handled difficult situations. This will demonstrate your proactive approach and commitment to customer satisfaction.
✨Be Ready to Adapt
The job description mentions adapting to changing priorities, so be prepared to discuss how you've successfully managed change in previous roles. Share specific instances where you had to pivot quickly and how you maintained effectiveness under pressure.
