At a Glance
- Tasks: Support people with diabetes through proactive outreach and guidance.
- Company: Join MiniMed, a leader in MedTech with a mission to improve lives.
- Benefits: Enjoy a competitive salary and flexible benefits tailored for your lifestyle.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Fluent in English and Italian, with customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
As a Patient Services Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey. Your focus is to build confidence, enable therapy success, and strengthen long‑term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers.
Key Responsibilities
- Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long‑term retention.
- Guide people with diabetes and carers to education, resources, and self‑service tools that simplify care and enable self‑management.
- Contribute to ongoing program and process improvements to enhance outreach effectiveness.
- Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs.
- Manage proactive outreach, follow‑ups, and administrative tasks effectively while meeting KPIs.
Required Knowledge and Experience
- Bachelor’s degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment.
- Multilingual; fluent in English and Italian.
- Strong communication and interpersonal skills with a customer‑first mindset.
- Proactive and organised, with strong time management and ability to prioritise.
- Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment.
Physical Job Requirements
The above statements describe the general nature and level of work performed in this position but are not exhaustive.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package designed to support you at every stage of your career and life.
Equal Employment Opportunity Statement
It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. MiniMed will provide reasonable accommodations for qualified individuals with disabilities.
Bilingual Customer Service Representative (English & Italian) in Watford employer: DSL-MiniMed (UK) Limited
At MiniMed, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Bilingual Customer Service Representative, you will enjoy a competitive salary and flexible benefits tailored to enhance your career and personal life, all while making a meaningful impact in the lives of people with diabetes. Our collaborative environment encourages innovation and adaptability, ensuring that you thrive in your role and contribute to our mission of improving patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Service Representative (English & Italian) in Watford
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at MiniMed. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and diabetes care. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 3
Show off your bilingual skills! During interviews, highlight your fluency in English and Italian. This is a huge asset for the role, so make sure they know how you can connect with diverse customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the MiniMed team.
We think you need these skills to ace Bilingual Customer Service Representative (English & Italian) in Watford
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone bilingual in English and Italian, make sure to highlight your language proficiency right at the top of your application. Use examples that showcase your ability to communicate effectively in both languages.
Tailor Your Experience:When you describe your previous customer service experience, focus on roles where you’ve helped others, especially in a proactive way. We want to see how you've built confidence and loyalty with customers, so share specific stories that demonstrate this.
Be Organised and Proactive:In your application, mention how you manage your time and prioritise tasks. We love candidates who can juggle multiple responsibilities while keeping a customer-first mindset, so give us examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at DSL-MiniMed (UK) Limited
✨Know Your Stuff
Make sure you understand the role of a Patient Services Representative and how it fits into the bigger picture of supporting people with diabetes. Familiarise yourself with the MiniMed therapy journey and be ready to discuss how your skills can help build confidence and loyalty among customers.
✨Show Off Your Language Skills
Since this role requires fluency in both English and Italian, practice switching between the two languages. Be prepared to demonstrate your bilingual abilities during the interview, whether it's answering questions or discussing scenarios where you would need to communicate effectively with customers in both languages.
✨Highlight Your Customer-First Mindset
Think of examples from your past experience where you went above and beyond for a customer. Share stories that showcase your strong communication and interpersonal skills, as well as your proactive approach to problem-solving. This will help illustrate your commitment to providing excellent service.
✨Be Organised and Adaptable
Prepare to discuss how you manage your time and prioritise tasks, especially in a fast-paced environment. Think of specific instances where you adapted to changing priorities or processes, and be ready to explain how you can contribute to ongoing program improvements at MiniMed.
