At a Glance
- Tasks: Support people with diabetes through proactive outreach and guidance.
- Company: Join MiniMed, a leader in MedTech with a focus on patient care.
- Benefits: Enjoy a competitive salary and flexible benefits tailored to your needs.
- Other info: Dynamic team environment with opportunities for career growth.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Fluent in English and Finnish, with customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
As a Patient Services Representative in Proactive Services, you will help make every day a better day for people with diabetes. Your role involves providing proactive outbound support throughout the MiniMed therapy journey, building confidence, enabling therapy success, and fostering long‑term loyalty.
Key Responsibilities
- Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs.
- Guide people with diabetes and their carers to education, resources, and self‑service tools that simplify care and enable self‑management.
- Contribute to ongoing program and process improvements to enhance outreach effectiveness.
- Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs.
- Manage proactive outreach, follow‑ups, and administrative tasks while meeting KPIs.
Required Knowledge and Experience
- Bachelor’s degree or at least 1 year of customer service or support experience in a contact centre, office, helpdesk, or similar environment.
- Multilingual, fluent in English and Finnish.
- Strong communication and interpersonal skills with a customer‑first mindset.
- Proactive, organised, with strong time management and prioritisation skills.
- Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package. We recognize your contributions and provide a wide range of benefits, resources, and compensation plans designed to support you at every stage of your career and life.
Equal Employment Opportunity
It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.
Bilingual Customer Service Representative (English & Finnish) in Watford employer: DSL-MiniMed (UK) Limited
At MiniMed, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. As a Bilingual Customer Service Representative, you will not only contribute to improving the lives of people with diabetes but also benefit from a competitive salary, flexible benefits, and numerous opportunities for professional development in a dynamic MedTech environment.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Service Representative (English & Finnish) in Watford
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on showcasing your bilingual skills and customer service experience, as these are key for the role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them of your great fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles that match your skills and interests right there.
We think you need these skills to ace Bilingual Customer Service Representative (English & Finnish) in Watford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Bilingual Customer Service Representative role. Highlight your experience in customer service, especially in a contact centre or similar environment, and don’t forget to mention your fluency in both English and Finnish!
Show Off Your Skills:We want to see your strong communication and interpersonal skills shine through. Use specific examples from your past experiences that demonstrate how you’ve put customers first and helped them succeed.
Be Proactive:Since the role involves proactive outreach, it’s a good idea to showcase your organisational skills and ability to manage multiple tasks. Mention any relevant tools or processes you’ve used to stay on top of your workload.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at DSL-MiniMed (UK) Limited
✨Know Your Stuff
Make sure you understand the role of a Bilingual Customer Service Representative and how it fits into the MiniMed therapy journey. Familiarise yourself with diabetes care and the tools available to patients, so you can speak confidently about how you can support them.
✨Show Off Your Language Skills
Since this role requires fluency in both English and Finnish, be prepared to demonstrate your language skills during the interview. Practice answering common customer service questions in both languages to show your versatility and comfort level.
✨Be Proactive and Organised
Highlight your proactive approach to customer service. Share examples from your past experiences where you took the initiative to improve processes or enhance customer satisfaction. This will show that you’re not just reactive but can anticipate needs.
✨Team Player Vibes
Collaboration is key in this role, so be ready to discuss how you’ve worked effectively within a team. Share specific instances where you adapted to changing priorities and contributed to team goals, showcasing your flexibility and teamwork skills.
