At a Glance
- Tasks: Support order processes and enhance customer satisfaction for diabetes care.
- Company: Join MiniMed, a leader in innovative diabetes solutions.
- Benefits: Hybrid work model, competitive salary, and career development opportunities.
- Other info: 12-month contract with potential for impactful projects.
- Why this job: Make a real difference in patients' lives while growing your career.
- Qualifications: Experience with ERP and CRM systems, plus strong communication skills.
The predicted salary is between 24300 - 29700 £ per year.
At Mini Med, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe.
You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About the Role
At Mini Med, we value what makes you unique.
Join a company that thinks differently to solve problems, move forward, and deliver meaningful innovations to our patients with diabetes.
This is a 12 month fixed term contract position based in the Watford office (hybrid work model).
- A Day at Mini Med
- Provide daily support in Minimed's "order-to-delivery" processes.
- Provide professional support to the Center of Excellence and the field sales team
- Contribute to the company's customer satisfaction goals.
- Handle all incoming calls and emails in shared inboxes, prioritizing urgent inquiries and orders, and taking responsibility until resolution.
- Take charge of incident resolution and reactive communication with the client or patient.
- Contribute to the improvement and standardization of processes (internal and external) and be able to participate in or lead projects.
- Be responsible for registering and documenting client or patient details in internal systems.
Skills we need
- Previous experience with ERP—preferably SAP—and CRM Salesforce
- Strong communication skills
- Structured work style, resilience, and customer focus
- Motivation for process improvement
- #J-18808-Ljbffr
Bilingual Customer Care & Supply Chain Representative (English & Portuguese) in Watford employer: DSL-MiniMed (UK) Limited
At MiniMed, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. As a Bilingual Patient Services Representative in Finland, you will benefit from a competitive salary, flexible benefits, and opportunities for professional growth within a dedicated customer services team that values empathy and emotional intelligence. Join us to make a meaningful impact while enjoying a culture that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Care & Supply Chain Representative (English & Portuguese) in Watford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like DSL-MiniMed (UK) Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like DSL-MiniMed (UK) Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Bilingual Customer Care & Supply Chain Representative (English & Portuguese) in Watford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to DSL-MiniMed (UK) Limited.
How to prepare for a job interview at DSL-MiniMed (UK) Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in DSL-MiniMed (UK) Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services DSL-MiniMed (UK) Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
