At a Glance
- Tasks: Support customer care operations through data analysis and reporting to improve patient outcomes.
- Company: Join MiniMed, a leader in diabetes care innovation.
- Benefits: Enjoy competitive salary, flexible benefits, and a people-first culture.
- Other info: Collaborative environment with opportunities for career growth and impactful work.
- Why this job: Make a real difference in the lives of people living with diabetes.
- Qualifications: 3-5 years in customer service or similar roles; strong analytical skills required.
The predicted salary is between 33075 - 40425 £ per year.
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About the Role
The purpose of this role is to support our Funding management (Customer care) operations through accurate reporting, data analysis, process optimisation, and automation. The role will focus on creating and maintaining reports with patient data and dashboards, supporting Power BI solutions, identifying opportunities to improve operational processes across multiple systems, including SAP, SAP CRM ICE, S4Hana and PCRM and turning data into meaningful insights that support fact-based decision-making. This role also includes supporting system migrations, ensuring smooth transitions by coordinating with relevant stakeholders, validating data integrity, and maintaining operational continuity. This role requires the ability to collaborate effectively with operational and cross-functional teams, HCPs, patients, Field Sales teams, and Technical Consultants.
MAIN RESPONSIBILITIES
- Create, maintain and improve operational reports, dashboards and performance metrics.
- Translate stakeholder and business requirements into effective reporting and data solutions.
- Ensure data accuracy, quality and completeness, identifying and resolving discrepancies.
- Analyse data to identify trends, anomalies, opportunities and actionable insights.
- Develop metrics to measure process performance and identify improvement opportunities.
- Present analysis, performance and improvement recommendations to stakeholders.
- Identify and implement process improvements to increase efficiency, quality and customer outcomes.
- Support automation initiatives to reduce manual effort, processing time and errors.
- Support data cleansing, master data management and data migration activities, including S/4HANA migration.
- Investigate and resolve data and system issues during testing and implementation.
- Collaborate with cross-functional teams to deliver improvement initiatives and projects.
- Support data-driven improvements across Customer Care operations.
KEY MEASURES & EXPECTED RESULTS
- Continuity of Funding through accurate and timely reporting.
- Reduced manual administration and processing time.
- Improved process efficiency, consistency and accuracy.
- Increased team capacity for higher-value activities.
- Reduced errors, rework and data-related issues.
- Demonstrable benefits from reporting, automation and continuous improvement initiatives.
- Improved visibility of operational performance and trends.
- Successful and accurate transition of data to S/4HANA.
QUALIFICATIONS
- 3–5 years of experience in Customer Care, Customer Service, or a similar operational environment, ideally in the healthcare industry.
- Commercial acumen with relevant professional experience, or a degree in Business management, Data analytics, Computer Science, Business Administration, or a related field.
- Strong analytical skills with proven experience in process analysis, reporting, and data-based problem solving.
- Strong verbal and written communication skills, with the ability to record and present information clearly and accurately with a customer oriented and collaborative mindset.
- Proficiency in MS Office and SAP (R/3, S/4HANA); experience with system migrations is a strong plus.
- Proficiency in Power BI, Python, SQL, Power Automate, and related data and automation technologies.
- Flexible and adaptable approach, with the ability to manage multiple priorities.
- Independent and structured working style.
- Preferred Experience in funding, accounts, or customer support operations within the medical device, healthcare, or other regulated industries.
- Knowledge of diabetes therapies and/or medical devices.
- Understanding of the UK healthcare system, including NHS funding pathways.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About MiniMed
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we’re focused on one thing: making every day a better day for people with diabetes.
From our intelligent dosing systems that stay one step ahead to our always-on support when it’s needed most, we’re committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions. Fewer second guesses. And more freedom to live in the moment. We’re here to make better days possible for people with diabetes. Joyful, messy, fully lived days. Days where things feel lighter, easier.
For more than four decades, we’ve been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence. At MiniMed, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier.
Our people-first priority.
At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career-building resources you might need.
Our life-transforming technologies.
No matter what your role at our company, you're making a difference in the lives of people with diabetes. Our innovative inventions improve their day-to-day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms.
Our focus on the future.
We're chasing the dream of a world where people with diabetes can be free of that never-ending battle of balancing blood sugar. A world where better days are the norm, not the exception. Fresh faces and new viewpoints will help create our cutting-edge solutions and define the next generation of breakthroughs in care, so that a better day can start today.
Equal Employment Opportunity
It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.
Analyst – Customer Service Operations in Watford employer: DSL-MiniMed (UK) Limited
At MiniMed, we pride ourselves on being an exceptional employer that prioritises the well-being and growth of our employees. Located in Watford, our hybrid work model fosters a flexible and supportive environment, while our commitment to innovation and employee development ensures that you can thrive in your career. Join us in making a meaningful impact in the lives of people living with diabetes, where every day is an opportunity to contribute to a compassionate and connected world.
StudySmarter Expert Advice🤫
We think this is how you could land Analyst – Customer Service Operations in Watford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DSL-MiniMed (UK) Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DSL-MiniMed (UK) Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Analyst – Customer Service Operations in Watford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DSL-MiniMed (UK) Limited:Your cover letter is your chance to shine! Tell us why you want to work at DSL-MiniMed (UK) Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DSL-MiniMed (UK) Limited!
How to prepare for a job interview at DSL-MiniMed (UK) Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
