At a Glance
- Tasks: Support patients with diabetes care equipment and provide exceptional customer service.
- Company: Join MiniMed, a leader in diabetes care innovation.
- Benefits: Competitive salary, flexible benefits, and a supportive work culture.
- Other info: Be part of a passionate team dedicated to improving daily life for patients.
- Why this job: Make a real difference in the lives of people living with diabetes.
- Qualifications: Fluent in English and Finnish, with customer service experience.
The predicted salary is between 30000 - 36000 £ per year.
We are looking for an independent, talented Patient Services Representative able to provide product support to our customers using our equipment in Finland. If you are emotionally intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford. You will be supporting our patients who are using our devices for diabetes care and you will be part of a wider team who speak various languages so this truly is a global opportunity within our organisation.
Responsibilities
- Provides advice and support to patients, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable support regarding order entry, delivery status and order query.
- Accurately and consistently documenting patient feedback and troubleshooting completed on the call.
- Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
- Acts as a liaison between sales personnel and technical staff.
Required Knowledge and Experience
- English and Finnish both written and oral.
- Requires knowledge of systems and procedures obtained through prior work experience or education.
- Effective multi-tasking (navigating between programs to access customer data and input text during call).
- 1-2 years work experience in a customer service environment.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
At MiniMed, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier. Our people-first priority. At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career-building resources you might need.
Equal Employment Opportunity: It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.
Patient Services Representative - Finnish Speaker employer: DSL-MiniMed (UK) Limited
At MiniMed, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. As a Bilingual Patient Services Representative in Finland, you will benefit from a competitive salary, flexible benefits, and opportunities for professional growth within a dedicated customer services team that values empathy and emotional intelligence. Join us to make a meaningful impact while enjoying a culture that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Representative - Finnish Speaker
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DSL-MiniMed (UK) Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DSL-MiniMed (UK) Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Patient Services Representative - Finnish Speaker
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DSL-MiniMed (UK) Limited:Your cover letter is your chance to shine! Tell us why you want to work at DSL-MiniMed (UK) Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DSL-MiniMed (UK) Limited!
How to prepare for a job interview at DSL-MiniMed (UK) Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
