At a Glance
- Tasks: Provide hands-on support to AT&T customers in busy retail environments.
- Company: Join DSI, a leader in sales enablement with over 40 years of experience.
- Benefits: Earn $26 per hour, enjoy health benefits, and access career growth opportunities.
- Other info: Flexible hours, comprehensive training, and a fun work environment await you!
- Why this job: Make a real impact in customer service while working with a supportive team.
- Qualifications: Strong communication skills and ability to handle high-stress situations.
The predicted salary is between 26 - 26 £ per hour.
Join Our Team!
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners.
We're on the lookout for passionate individuals eager to make their mark in sales and customer service.
Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
Job Overview
The Retail Support Specialist (RSS) delivers hands‑on, frontline support to AT&T customers inside high‑traffic national retail environments.
In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast‑paced, high‑volume situations.
Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.
Key Responsibilities
- Customer Support
- Provide professional, friendly, and solution‑focused support to AT&T customers inside national retail locations.
- Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
- Troubleshoot wireless devices, network issues, and feature functionality.
- Operate effectively in high‑volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
- Retail Partner Support
- Act as the AT&T subject‑matter expert for retail employees and third‑party labor partners.
- Serve as the primary AT&T representative for these partners, leading in‑store support for retail escalations.
- Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best‑in‑class customer experience.
Work Environment & Schedule Expectations
- This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
- Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
- Comfort working in busy, customer‑facing environments with frequent interaction and problem‑solving demands.
- Operational Excellence
- Navigate multiple systems simultaneously while engaging with customers in real time.
- Document all interactions thoroughly and accurately.
- Adhere to company policies, compliance requirements, and privacy standards.
- Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
- Execute and maintain approved planograms for mobile devices and signage
- Maintain inventory accuracy for display devices and fixtures
- Add, remove, and reposition phones, fixtures, and promotional material per planogram updates
- Collaboration & Communication
- Work closely with cross‑functional teams such as technical support, billing, fraud, customer care, and escalation agents.
- Share insights on recurring issues to improve processes and customer experience.
- Maintain a positive, professional demeanor during all interactions.
- Required Skills & Qualifications
- Strong customer service and communication skills.
- Ability to handle high‑stress or escalated situations with professionalism.
- Proficient in multitasking and navigating complex systems.
- Detail‑oriented with strong problem‑solving abilities.
- Ability to work flexible hours, including evenings, weekends, or holidays as needed.
- Preferred Qualifications
- Experience in wireless communications, retail customer service, or technical support
- Previous call center or retail support experience is a plus.
What We Offer
Competitive starting pay of $26 per hour!
- Comprehensive training and development programs
- A supportive and engaging team environment
- Opportunities for career growth and advancement
- Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
- 401k Plan with employer matching after one year of employment
- Paid vacation, personal/sick days, and bereavement time after 90 days
- Employee Profit Sharing Program
- 50% AT&T wireless discount
- Paid training
• Advancement opportunities, we prefer to promote from within!
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Retail Support Specialist in Westbury employer: DSI Systems
DSI Systems is an exceptional employer that fosters a dynamic and supportive work culture in Newington, CT. With a focus on employee growth, we offer comprehensive training and clear pathways for career advancement, all while providing the excitement of selling AT&T products in a bustling retail environment. Join us to enjoy uncapped commission potential and be part of a team that values your contributions and success.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Support Specialist in Westbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DSI Systems. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DSI Systems before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Retail Support Specialist in Westbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DSI Systems:Your cover letter is your chance to shine! Tell us why you want to work at DSI Systems specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DSI Systems!
How to prepare for a job interview at DSI Systems
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
