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For Companies At a Glance
- Tasks: Provide hands-on support to AT&T customers in busy retail environments.
- Company: Join DSI, a leader in sales enablement with over 40 years of experience.
- Benefits: Earn $26 per hour, enjoy health benefits, and receive paid training.
- Why this job: Make a real impact in customer service while growing your career.
- Qualifications: Strong communication skills and ability to handle high-stress situations.
- Other info: Flexible hours, supportive team, and opportunities for advancement.
The predicted salary is between 10 - 13 ÂŁ per hour.
Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We are on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
Job Overview
The Retail Support Specialist (RSS) delivers hands‑on, frontline support to AT&T customers inside high‑traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast‑paced, high‑volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.
Key Responsibilities
- Customer Support
- Provide professional, friendly, and solution‑focused support to AT&T customers inside national retail locations.
- Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
- Troubleshoot wireless devices, network issues, and feature functionality.
- Operate effectively in high‑volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
- Retail Partner Support
- Act as the AT&T subject‑matter expert for retail employees and third‑party labor partners.
- Serve as the primary AT&T representative for these partners, leading in‑store support for retail escalations.
- Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best‑in‑class customer experience.
- Work Environment & Schedule Expectations
- This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
- Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
- Comfort working in busy, customer‑facing environments with frequent interaction and problem‑solving demands.
- Operational Excellence
- Navigate multiple systems simultaneously while engaging with customers in real time.
- Document all interactions thoroughly and accurately.
- Adhere to company policies, compliance requirements, and privacy standards.
- Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
- Execute and maintain approved planograms for mobile devices and signage.
- Maintain inventory accuracy for display devices and fixtures.
- Add, remove, and reposition phones, fixtures, and promotional material per planogram updates.
- Collaboration & Communication
- Work closely with cross‑functional teams such as technical support, billing, fraud, customer care, and escalation agents.
- Share insights on recurring issues to improve processes and customer experience.
- Maintain a positive, professional demeanor during all interactions.
Required Skills & Qualifications
- Strong customer service and communication skills.
- Ability to handle high‑stress or escalated situations with professionalism.
- Proficient in multitasking and navigating complex systems.
- Detail‑oriented with strong problem‑solving abilities.
- Ability to work flexible hours, including evenings, weekends, or holidays as needed.
Preferred Qualifications
- Experience in wireless communications, retail customer service, or technical support.
- Previous call center or retail support experience is a plus.
What We Offer
- Competitive starting pay of $26 per hour!
- Comprehensive training and development programs.
- A supportive and engaging team environment.
- Opportunities for career growth and advancement.
Benefits
- Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
- 401k Plan with employer matching after one year of employment.
- Paid vacation, personal/sick days, and bereavement time after 90 days.
- Employee Profit Sharing Program.
- 50% AT&T wireless discount.
- Paid training.
- Advancement opportunities, we prefer to promote from within!
Retail Support Specialist employer: DSI Systems
Contact Detail:
DSI Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Support Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DSI and AT&T. Understand their values, mission, and what they’re looking for in a Retail Support Specialist. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on showcasing your customer service skills and how you handle high-pressure situations, as these are key for the role.
✨Tip Number 3
Dress the part! When heading to your interview, make sure you look professional and polished. First impressions matter, especially in a customer-facing role like this one. You want to convey that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Retail Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retail Support Specialist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since strong communication is key in this role, use clear and concise language in your application. Share examples of how you've effectively resolved customer issues in the past. This will help us see your potential in a fast-paced retail environment.
Be Professional and Personable: Your written application should reflect your professional attitude while also showing your friendly side. We’re looking for someone who can connect with customers, so let your personality shine through in your writing!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DSI Systems
✨Know Your Stuff
Before the interview, make sure you understand AT&T's products and services inside out. Familiarise yourself with common customer issues and how to resolve them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Communication Skills
Since this role requires strong communication skills, practice articulating your thoughts clearly and confidently. Consider role-playing with a friend or family member to simulate common customer scenarios. This will help you feel more comfortable during the actual interview.
✨Demonstrate Emotional Resilience
Prepare examples of how you've handled stressful situations in the past. Think about times when you remained calm under pressure or resolved conflicts effectively. Sharing these experiences will highlight your ability to thrive in a fast-paced retail environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
