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- Tasks: Provide essential admin support to keep our fire and rescue teams running smoothly.
- Company: Join the largest non-metropolitan Fire and Rescue Service in England.
- Benefits: Enjoy flexible working, generous leave, and access to wellness programmes.
- Other info: Great career growth opportunities and a supportive team environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong admin skills and a customer-focused mindset are essential.
The predicted salary is between 26824 - 28958 £ per year.
Devon and Somerset Fire and Rescue Service are seeking a Service Delivery Support Assistant to join our team at the Training Academy based at Exeter Airport. The successful candidate will join us on a 12 month fixed term contract, working 37 hours per week. The role offers a competitive starting salary of £26,824 – £28,958 (gross) per annum.
As the largest non‑metropolitan Fire and Rescue Service in England, we deliver prevention, protection and emergency response services across the counties of Devon and Somerset. We pride ourselves on our fantastic reputation, built on the dedication and expertise of our skilled workforce. This is an exciting opportunity to support key operational departments and play an important role in helping our teams keep people safe.
As a Service Delivery Support Assistant, you will provide efficient administrative and business support to the Service Delivery teams, helping maintain the resilience and effectiveness of our Protection, Response and Training departments.
Key responsibilities:
- Provide day‑to‑day administrative support across Service Delivery departments.
- Manage enquiries and direct them to the appropriate teams.
- Support managers with performance data, spreadsheets, databases and reports.
- Organise meetings, including scheduling, locations, papers and technical support.
- Support departmental resources, stock records and purchase orders.
- Carry out financial administration including procurement card reconciliation.
- Assist with inventories and annual returns.
- Liaise with internal and external stakeholders.
- Report property defects and assist with operational support tasks.
What we offer:
- Flexible working arrangements
- Generous pension scheme
- Competitive annual leave entitlement
- Family‑friendly policies
- Physiotherapy services and wellbeing support
- Professional development opportunities
- Free gym access and fitness coaching
- Eye care and wellbeing schemes
- Blue Light Card membership and discounts
- Benenden Health healthcare options
- Sports and social groups
- Confidential counselling and mental health support
- Access to the Firefighters Charity
- Cycle to work scheme
Additional information:
The successful candidate must have the right to work in the UK before starting in role. A full driving licence is required to escort staff and visitors across the airfield to the Training Academy site.
Qualifications and essential criteria:
- Ability to work independently and as part of a busy team.
- Customer‑orientated approach.
- Flexible and adaptable approach.
- Proven ability and understanding of maintaining confidentiality.
- Strong administration and time‑management skills.
- Knowledge of office systems and procedures.
Contact: For further information, or an informal discussion about the role, please contact Laura Hitchman – Service Delivery Support Officer.
We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment and adhere to the Services Safeguarding Policy.
Devon and Somerset Fire and Rescue Authority are committed to the rehabilitation of offenders, and as such any positive disclosures will incorporate a reasonable and proportionate response.
Service Delivery Support Administrator in Exeter employer: Dsfire
Contact Detail:
Dsfire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Support Administrator in Exeter
✨Tip Number 1
Network like a pro! Reach out to current employees at Devon and Somerset Fire and Rescue Service on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the organisation's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about keeping people safe and supporting the team.
✨Tip Number 3
Practice common interview questions with a mate. Focus on your customer-oriented approach and how you can adapt in a busy environment. We want to see your personality shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. And remember, apply through our website to make sure your application gets the attention it deserves!
We think you need these skills to ace Service Delivery Support Administrator in Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the role of Service Delivery Support Assistant. We want to see how you can contribute to our team at the Training Academy!
Showcase Your Admin Skills: Since this role involves a lot of administrative tasks, be sure to emphasise your organisational and time-management skills. Mention any relevant experience you have with spreadsheets, databases, or managing enquiries.
Be Customer-Focused: We value a customer-oriented approach, so don’t forget to include examples of how you've successfully dealt with customers or stakeholders in the past. This will show us that you understand the importance of service delivery.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. It’s the easiest way for us to receive your details and get you into the process!
How to prepare for a job interview at Dsfire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Delivery Support Assistant. Familiarise yourself with the key tasks mentioned in the job description, like managing enquiries and supporting performance data. This will help you demonstrate how your skills align with what they need.
✨Showcase Your Customer Focus
Since the role requires a customer-oriented approach, think of examples from your past experiences where you've successfully dealt with customers or stakeholders. Be ready to discuss how you can maintain a positive relationship with both internal teams and external partners.
✨Demonstrate Your Organisational Skills
The job involves a lot of administrative tasks, so be prepared to talk about your time-management and organisational skills. Share specific instances where you’ve effectively managed multiple tasks or projects, especially in a busy environment, to show you can handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.