Contract:Fixed term until 29 February 2028
Hours: Full time, 42 hours per week.
- Development - £29,962 per annum
- Competent - £38,340 per annum
Progression to the competent rate of pay usually takes between 18-24 months, subject to achieving the required standards.
Are you looking for a unique development opportunity that will challenge and broaden your skills in a fast-paced operational environment?
We are seeking a motivated and resilient individual to join our Fire Control team on a fixed term contract basis. Fire Control plays a vital role in our emergency response, managing 999 calls, mobilising resources, supporting operational incidents, and helping keep our communities safe.
About the role:
As a Fire Control Operator, you will be at the heart of our emergency response. You will:
- Receive and manage 999 emergency calls.
- Mobilise and coordinate operational resources.
- Provide critical incident support and safety advice to callers.
- Support operational crewing across the Service.
- Maintain and update mobilising systems and response plans.
- Work closely with other Fire and Rescue Services through our collaborative partnership arrangements.
- Undertake administrative and data management activities that support service delivery.
This is a demanding but highly rewarding role where no two days are the same. You will receive comprehensive training and support to develop the skills and knowledge required to become fully competent in the role.
Find out more
About you:
We are looking for someone who:
- Remains calm and effective under pressure.
- Communicates clearly, confidently and professionally.
- Can think independently and make sound decisions.
- Has strong organisational and multi-tasking skills
- Is adaptable, resilient and self-motivated.
- Has a confident telephone manner.
- Can type at least 30 words per minute with 90% accuracy
- Has good IT skills and an excellent standard of written and spoken English
No formal qualifications are required.
An Enhanced DBS check is required for this role.
What you'll gain:
This opportunity offers the successful candidate the chance to:
- Strengthen communication skills
- Gain experience working in a critical emergency response environment.
- Build resilience and confidence in managing high pressure situations
- Broaden your understanding of Service delivery and operational response
If you have any queries regarding the role or would like to discuss the opportunity with the hiring manager, please reach out and speak to either Simon Gould - sgould@dsfire.gov.uk or Sarah Kirkham - skirkham@dsfire.gov.uk
Closing Date: 2359hrs 24 September 2026
- Ability to work calmly and effectively under pressure
- Evidence of self-motivation
- Ability to prioritise and take appropriate action
- Act as a positive role model
- Demonstrate adaptability and flexibility
- Solves problems independently and makes appropriate decisions
- Communicates clearly and effectively
- Takes ownership and accountability for performance
Our values
We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment and adhere to the Services Safeguarding Policy and Procedure.
Fire and Rescue Authority roles are listed in Schedule 1 of the Rehabilitation of Offenders Act 1974 (Exceptions) Order and as such it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving offences, cautions and/or reprimands.
Devon and Somerset Fire and Rescue Authority are committed to the rehabilitation of offenders, as such any positive disclosures will incorporate a reasonable and proportionate response.
As a Service and as individuals:
- We are proud to help
- We are honest
- We are respectful
- We are working together
Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities that we serve and aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experiences and beliefs, who share our values, to consider working for us.
Job number
PS00883
Internal / external
Internal
Job type
Support
Location
Exeter
Contract type
Temporary/Fixed term
Hours of work
42
08 Sep 2026
24 Sep 2026
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Firefighter Control in Exeter employer: Dsfire
Devon and Somerset Fire and Rescue Service is an exceptional employer, offering a supportive work culture that prioritises the health, safety, and welfare of its employees. With a commitment to professional development and a focus on fostering an engaged safety culture, employees can expect meaningful growth opportunities while serving their communities in a vital role. Located in the picturesque counties of Devon and Somerset, this organisation not only values diversity but also encourages individuals from all backgrounds to contribute to its mission of keeping the public safe.
