DDaT Coordinator in Exeter

Join England’s largest non-metropolitan Fire and Rescue Service and help protect communities across Devon and Somerset. Devon and Somerset Fire and Rescue Service are looking for a DDaT Coordinator to join our forward-thinking Digital, Data and Technology (DDaT) team, based at our Service Headquarters in Exeter. This role is available on a permanent, full time basis, working 37 hours per week, with a starting salary of £29,540 rising annually to £32,061.

The role is well established within the Service and continues to evolve alongside our digital ambitions. You will support the DDaT team by coordinating activities, managing information, and working closely with colleagues across the organisation, as well as external suppliers. You will be part of a fast-paced environment, acting as a central point of contact for DDaT queries and supporting a range of digital and IT processes. This includes working with managers and teams to ensure processes, change and communications run smoothly. We are looking for someone who is proactive, organised and confident working with a wide range of stakeholders. In return, you will have opportunities to develop your skills, support others, and build your experience within a growing digital function.

Key responsibilities of the DDaT Coordinator role:

• Operate as a generalist DDaT coordinator, providing accurate and relevant administrative advice, guidance, and management information to DDaT business partners and managers across the Service in a broad range of DDaT processes.
• Support the development and application of continuous improvement initiatives in line with the strategic direction of DDaT, working closely with team members to benefit both colleagues and stakeholders.
• Handle day-to-day DDaT queries, providing advice in line with current policies, procedures, and best practices.
• Coordinate IT-related administrative tasks, including scheduling meetings, documenting processes, managing IT support tickets, and maintaining regular communication with internal and external stakeholders.
• Build and maintain effective stakeholder relationships with managers, colleagues, business partners, and promote positive digital engagement with employees.
• Provide professional customer service and collaborate with stakeholders across the Service, as well as external agencies and third-party contacts when necessary.

Why Join us:

At Devon and Somerset Fire and Rescue Service, your work makes a real difference. Alongside a meaningful career, you will benefit from free access to counselling, trained staff supporters and mental health first aiders who are there whenever you need someone to talk to, and access to The Fire Fighter Charity Cycle to work scheme.

What our team says:

"I started in IT 25 years ago because I loved to learn by solving problems and I loved the collaborative spirit that the IT community embodied at the time. I think Devon and Somerset Fire and Rescue Service (DSFRS) has been the best place to work. There are few jobs in IT where you can see how the job you do improves the lives and safety of a community so clearly. Across the Service, teams are always working to improve, and IT is often fundamental. Relative to our size we operate an array of different systems so there are many opportunities to learn new skills then in similar sized commercial organisations. Support and training are always available, there are many opportunities to collaborate with other organisations. Colleagues are well motivated and the Service cares for its staff. I would absolutely recommend DSFRS as a place to work" - Data Platform Lead

Our values:

• We are proud to help
• We are honest
• We are respectful
• We are working together

Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities that we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience and beliefs, who share our values to consider working for us.