Account Development Manager

At Dscout, we are building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance, healthcare, consumer goods, and tech. Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us.

We are looking for an Account Development Manager for our EMEA Team. As an Account Development Manager, you will be working directly with our international customers to ensure they are getting the most out of our software by driving impact and developing strong relationships between your customers and Dscout. This role will focus on revenue retention, adoption, and growth within your book of business by demonstrating value via your product expertise and understanding of use cases. There is also a requirement for cross-functional collaboration in order to support the growth of the EMEA business.

Responsibilities:

• Manage a portfolio of accounts, building, growing, and cultivating strong relationships across your book of business.
• Drive ARR growth by consistently meeting and exceeding retention and expansion targets.
• Identify and address retention risks early, creating proactive solutions that keep customers engaged and supported.
• Identify and successfully execute expansion opportunities.
• Champion adoption of the Dscout platform, ensuring customers get maximum value from their subscriptions and consumables.
• Grow account value through upsells and expansion opportunities, securing additional subscriptions within existing organisations.
• Proactively identify white space within your accounts to drive expansion, navigating complex organisational structures to land new teams and use cases.
• Represent Dscout with confidence and curiosity at industry events, conferences, and customer engagements.
• Act as a trusted advocate for customers internally, ensuring their voice is heard and needs are prioritised.
• Cross-collaborate effectively with multiple functions: Product, Marketing, Sales, and CS to drive shared goals.
• Use data and insights to inform decision-making, track progress, and optimise customer outcomes.
• Guide customers in building research programs that unlock more value from Dscout's tools and capabilities.
• Thrive in a start-up environment, adapting quickly, staying resourceful, and wearing multiple hats as needed.
• Embody Dscout's values, empowering others, acting with integrity, and fostering an inclusive, human-centred culture.

Desired Skills and Background:

• Minimum 3+ years working in an account management, or equivalent, role or minimum 3+ years working for a Software as a Service (SaaS) company.
• Amazing written communication, verbal communication, and presentation skills within internal and external teams.
• Detail-oriented. You have a keen eye for detail and care deeply about consistency.

Additional Skills:

• Be a proven relationship builder. You have excellent people skills, are a natural leader, and have experience consulting and influencing customers, up to the executive level.
• Having experience in UX.
• You love to lead meetings and influence others. You know your audience and can communicate effectively while translating technical ideas to non-technical people and inspire people to try new things.
• Be (or be willing to become) an expert in research trends, stay informed of data-driven industry news, emerging technologies and competitor offerings.
• You are able to meet and organise around many moving parts, appropriately set and manage expectations and still have fun along the way.
• You think on a strategic level and act tactically. You love evaluating things from a high level, but also have a technical curiosity and enjoy working directly with products.
• Highly motivated, self-sufficient and able to operate autonomously. You demonstrate the ability to launch an initiative, take ownership and follow through.
• A confident cross-functional team player: working to keep people from multiple disciplines aligned toward the same goal.
• Experience working in a software company that also offers professional services.
• Flexible and adaptable to support the EMEA business in whatever capacity is required.

We do our best to write realistic, accurate job descriptions, but we also recognise that great talent comes in many forms and from many backgrounds. Not sure if you meet all of the above bullets? Please apply anyway!

Dscout is a team of passionate, empathetic, and curious professionals. As a recognised leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services.

When you join the Dscout team, you will get:

• A strong and competitive compensation package with a built-in bonus and equity program.
• An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more.
• An education stipend to support your growth & development, and a remote work stipend.
• A company that is open and transparent with our team. You will know what is happening and why it matters.

Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, colour, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavourable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognised protected basis under federal, state, or local law.

If you need reasonable accommodations for any part of the employment process, please email us at accommodations@dscout.com with the nature of your request and your contact information. We’ll do everything possible to ensure you’re well-prepared for success during our interview process, while also upholding your privacy, including accommodating any special requests.

Location Flexibility: Dscout is proud to support a remote-first workforce and enable employees to work from almost anywhere. At this time, however, we are unable to hire in the following locations: Montana, Hawaii, Alaska, and Washington DC.