About the role As a Travel Consultant, you'll be the primary point of contact for business customers — handling incoming requests by phone and email, and providing active travel consultation from itinerary details through to up-selling relevant products. You bring an extensive, applicable understanding of the travel industry. You work independently, take initiative, and are trusted to run with requests without close supervision — while also acting as a first point of contact for teammates, guiding them on policy and procedure, joining operations projects, and coaching consultants when the team lead is away. What you'll do For the customer: Expertly use the companies Travel's tools and systems to complete requests accurately Anticipate and help resolve challenges before they reach the customer Respond promptly and give every request your full attention Review operational and commercial processes and suggest improvements Manage quality, including error handling, and support projects as assigned For the team: Act as a first point of contact for teammates, answering questions on policy and procedure Provide day-to-day support to keep requests moving smoothly Join project teams working on operational improvements Coach travel consultants when the team lead is unavailable Meet individual and team goals About you ~1-3 years travel agent experience ~ Strong attention to detail — accurate even under pressure ~ Comfortable in a fast-paced, 24/7 service environment ~ Proven collaboration across a global, multi-regional operation ~ Solid working knowledge of travel industry policies, procedures and processes ~ Advanced skills on GDS Amadeus preferred, other Global Distribution Systems considered ~ Strong written and verbal communication skills in English ~ Proven ability to handle multiple priorities simultaneously ~ Excellent, demonstrated customer service and problem resolution skills
Travel Consultant (Customer Service) employer: DS8 CONSULTING
As a Travel Consultant with us, you'll thrive in a dynamic and supportive work environment that values your expertise and initiative. We offer competitive benefits, opportunities for professional growth, and a culture that encourages collaboration and innovation, all while being part of a global team dedicated to delivering exceptional service to our business customers. Join us in a location that fosters both personal and professional development, making every day at work meaningful and rewarding.
