At a Glance
- Tasks: Assist business customers with travel requests and provide expert consultation.
- Company: Dynamic travel company focused on customer satisfaction and teamwork.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on collaboration and innovation.
- Why this job: Join a vibrant team and make travel dreams come true for clients.
- Qualifications: 1-3 years of travel agent experience and strong communication skills.
The predicted salary is between 23400 - 28600 £ per year.
About the role
As a Travel Consultant, you'll be the primary point of contact for business customers — handling incoming requests by phone and email, and providing active travel consultation from itinerary details through to up-selling relevant products. You bring an extensive, applicable understanding of the travel industry. You work independently, take initiative, and are trusted to run with requests without close supervision — while also acting as a first point of contact for teammates, guiding them on policy and procedure, joining operations projects, and coaching consultants when the team lead is away.
What you'll do
- For the customer:
- Expertly use the companies Travel's tools and systems to complete requests accurately
- Anticipate and help resolve challenges before they reach the customer
- Respond promptly and give every request your full attention
- Review operational and commercial processes and suggest improvements
- Manage quality, including error handling, and support projects as assigned
- For the team:
- Act as a first point of contact for teammates, answering questions on policy and procedure
- Provide day-to-day support to keep requests moving smoothly
- Join project teams working on operational improvements
- Coach travel consultants when the team lead is unavailable
- Meet individual and team goals
About you
- 1-3 years travel agent experience
- Strong attention to detail — accurate even under pressure
- Comfortable in a fast-paced, 24/7 service environment
- Proven collaboration across a global, multi-regional operation
- Solid working knowledge of travel industry policies, procedures and processes
- Advanced skills on GDS Amadeus preferred, other Global Distribution Systems considered
- Strong written and verbal communication skills in English
- Proven ability to handle multiple priorities simultaneously
- Excellent, demonstrated customer service and problem resolution skills
Travel Consultant in Hemel Hempstead employer: DS8 CONSULTING
As a Travel Consultant with us, you'll thrive in a dynamic and supportive work environment that values your expertise and initiative. We offer competitive benefits, opportunities for professional growth, and a culture that encourages collaboration and innovation, all while being part of a global team dedicated to delivering exceptional service to our business customers. Join us in a location that fosters both personal and professional development, making every day at work meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Consultant in Hemel Hempstead
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like DS8 CONSULTING who are looking for fresh talent for roles like Travel Consultant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like DS8 CONSULTING and give you a leg up for your Travel Consultant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Consultant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Consultant in Hemel Hempstead
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Consultant role at DS8 CONSULTING.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Consultant position at DS8 CONSULTING.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of DS8 CONSULTING.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to DS8 CONSULTING's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Consultant.
How to prepare for a job interview at DS8 CONSULTING
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at DS8 CONSULTING.
