At a Glance
- Tasks: Provide essential admin support and ensure smooth site operations.
- Company: Join a dynamic team in Birmingham focused on customer service excellence.
- Benefits: Enjoy 25 days holiday, pension scheme, and shopping discounts.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the backbone of our site and make a real difference every day.
- Qualifications: 6 months admin experience and strong communication skills required.
The predicted salary is between 25000 - 30000 € per year.
We’re looking for an organized, proactive and customer‑focused Site Administrator to join our Birmingham site on a fixed‑term contract. This role provides comprehensive and confidential administrative support across the business, working closely with internal teams, suppliers and customers to achieve business objectives and service goals. You’ll play a key role in supporting customer service, finance, HR and Health & Safety activities in a fast‑paced environment.
Acting as the primary point of contact for site administration, you’ll manage a wide range of day‑to‑day administrative tasks, including reporting, raising purchase orders and maintaining business systems. Reporting to the General Manager, you’ll support the smooth running of the site, providing proactive solutions to day‑to‑day team and customer demands. You’ll also provide cover during periods of high demand, annual leave and training to ensure continuity of service. The focus of this role is to deliver world‑class customer service and support the ongoing success of the site.
Key Responsibilities- Provide comprehensive, confidential administrative support across the site
- Manage day‑to‑day reporting and raise purchase orders
- Liaise with internal departments, suppliers and group companies to meet business and customer requirements
- Provide cover for team members during absence, holidays and training
- Complete ad‑hoc duties as required
- Maintain site Health & Safety documentation
- Support KPI reporting and compliance with company procedures
- Promote safe working practices and raise concerns where required
- Maintain HR documentation and support HR KPI reporting
- Support month‑end reporting
- Monitor Softworks compliance, including RTW checks and absence triggers
- Manage absence tracking and support FA, Fire and MHFA payments and refresher courses
- Raise and code SAP invoices
- Generate reports from local systems
- Liaise with SSC to ensure timely completion of finance activities
- Update local business systems with accurate financial data
- Answer incoming calls and respond to emails promptly and professionally
- Support customer service across site functions
- Escalate issues to ensure we continue to delight customers
About You
You’ll be a well‑organised and adaptable administrator who thrives in a fast‑paced environment, bringing a strong customer‑service mindset, excellent attention to detail and the ability to manage multiple priorities effectively.
- Minimum 6 months’ experience in an office or administrative role
- Working knowledge of Microsoft Office
- SAP knowledge or experience (desirable)
- Strong communication and organisational skills
- Good attention to detail
- A proactive and flexible approach
- 25 days’ holiday plus bank holidays
- Pension scheme
- Life assurance
- Income protection
- Employee assistance program
- Cycle to work scheme
- Shopping discounts
- Subsidised staff canteen
- On site parking
Location
Birmingham (Smethwick)
Working Pattern
On site – Monday to Friday
We welcome all candidates to apply, even those not meeting all criteria.
Site Administrator in Smethwick employer: DS Smith
Join our Birmingham site as a Site Administrator and experience a supportive work culture that prioritises employee growth and well-being. With comprehensive benefits including 25 days of holiday, a pension scheme, and a cycle to work scheme, we foster an environment where your contributions are valued and rewarded. Our commitment to world-class customer service and proactive solutions ensures that you will play a vital role in the success of our team while enjoying a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Site Administrator in Smethwick
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out as a candidate who truly cares about the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will boost your confidence and help you articulate your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Site Administrator in Smethwick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative experience and customer service skills to show us you’re the perfect fit for the Site Administrator role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you want to join StudySmarter and how you can contribute to our team. Be specific about your past experiences and how they relate to the responsibilities of the role.
Show Off Your Attention to Detail:In a fast-paced environment like ours, attention to detail is key. Make sure your application is free from typos and errors, and consider including examples of how you've demonstrated this skill in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at DS Smith
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Site Administrator role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience can contribute to their objectives.
✨Showcase Your Customer Service Skills
Since this role emphasises customer service, prepare examples of how you've successfully handled customer interactions in the past. Highlight your proactive approach and any specific situations where you went above and beyond to meet customer needs.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in a fast-paced environment. Think of scenarios where you had to manage multiple priorities or resolve conflicts, and be ready to discuss your thought process and outcomes.
✨Demonstrate Your Organisational Skills
As an administrator, being organised is crucial. Prepare to discuss your methods for staying organised and managing tasks efficiently. You might even want to bring along a sample of your reporting or documentation to showcase your attention to detail.
