Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our vibrant team to deliver exceptional customer service and showcase innovative packaging solutions.
- Company: DS Smith, a global leader in sustainable packaging with a dynamic work culture.
- Benefits: Enjoy a competitive salary, generous holiday, and great employee perks.
- Why this job: Be the face of our business and make a real impact on customer satisfaction.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: We value all applicants and offer excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions. The customer service team are the face of our business and our biggest ambassadors.
Responsibilities & Qualifications
- Relevant customer facing experience – ideally within a B2B or B2C environment.
- Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders across the business.
- A positive and can-do attitude.
- Strong organisational skills with proven ability to handle multiple tasks at any given time.
- Computer literate, especially on Microsoft packages (Excel, Word, etc).
Benefits
- Competitive salary
- 25 days holiday plus bank holidays
- Pension scheme, life assurance and income protection
- Employee Assistance Programme
- Employee Discounts
- Cycle to work scheme
Customer Service Co-Ordinator in Smethwick employer: DS Smith
Contact Detail:
DS Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-Ordinator in Smethwick
✨Tip Number 1
Get to know the company! Research DS Smith and their sustainable packaging solutions. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your people skills! Since the customer service team is all about building relationships, think of examples from your past experiences where you've successfully handled customer interactions or resolved issues.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks and stay on top of your workload. Maybe even share a time when you juggled several responsibilities and nailed it!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the DS Smith family. Don’t hesitate – get your application in today!
We think you need these skills to ace Customer Service Co-Ordinator in Smethwick
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any relevant customer-facing experience you have, whether it's in a B2B or B2C setting. We want to see how you've delighted customers in the past and how you can bring that positive, can-do attitude to our team!
Tailor Your Application: Take a moment to customise your application for the Customer Service Co-Ordinator role. Mention specific skills that align with our needs, like your organisational prowess and ability to juggle multiple tasks. This shows us you're genuinely interested in joining our vibrant team!
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. Share your passion for sustainable solutions and how you can contribute to our mission at DS Smith. We’re looking for someone who fits right in with our dynamic culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right people. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at DS Smith
✨Know Your Stuff
Before the interview, make sure you understand DS Smith's mission and values, especially their focus on sustainable packaging solutions. Familiarise yourself with their products and recent innovations. This will not only show your interest but also help you connect your experience to their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer-facing skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to delight customers and handle multiple tasks effectively.
✨Build Rapport
During the interview, aim to build a connection with your interviewers. Be friendly and approachable, and don’t hesitate to ask them questions about their experiences at DS Smith. This shows you’re not just interested in the role, but also in the team and company culture.
✨Be Organised and Prepared
Make sure you have all necessary documents ready, like your CV and any references. Also, prepare a list of questions to ask about the role and the team. Being organised will reflect your strong organisational skills and your ability to manage multiple tasks, which is key for a Customer Service Co-Ordinator.
