At a Glance
- Tasks: Coordinate customer service and manage the end-to-end customer journey.
- Company: Join a vibrant team at DS Smith, a leader in sustainable packaging.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Dynamic work environment with a focus on teamwork and innovation.
- Why this job: Be the face of our business and make a real impact on customer satisfaction.
- Qualifications: Enthusiastic, organised, and great at building relationships.
The predicted salary is between 30000 - 40000 € per year.
The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions. The customer service team are the face of our business and our biggest ambassadors!
We are looking for an enthusiastic, pro-active, and self-motivated individual to join our UK Packaging Division as a Customer Service Co-ordinator based at our Belper site. As a natural "people-person," you will thrive on being the primary internal point of contact for a defined customer base, working across the business to achieve world-class service goals by building strong relationships with customers.
Working closely with Design, Production, and Site teams, you will manage the end-to-end customer journey. This includes handling order management, artwork and tooling coordination, and inventory analysis. Being organised with fantastic attention to detail is vital, as you will ensure all reporting and documentation is accurate and timely.
Customer Service Coordinator (Sales Administrator) in London employer: DS Smith
At DS Smith, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters collaboration and innovation. Our Belper site is not only a hub for professional growth but also a place where employees are empowered to make a real impact in delivering sustainable packaging solutions. With a focus on employee development and a commitment to customer satisfaction, we provide a rewarding environment for those looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator (Sales Administrator) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show genuine interest in DS Smith and how you can contribute to their customer service goals. Tailor your answers to reflect their values and mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. We suggest focusing on common questions related to customer service and sales administration to really nail that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Coordinator (Sales Administrator) in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and how you can contribute to our vibrant team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the Customer Service Coordinator role. We love seeing how your skills match our needs, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DS Smith
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and practices. Understand the importance of building relationships and how to handle customer queries effectively. This will show that you're not just a people-person, but also someone who knows how to deliver world-class service.
✨Showcase Your Organisational Skills
Since this role involves managing the end-to-end customer journey, be ready to discuss your organisational strategies. Bring examples of how you've successfully managed multiple tasks or projects in the past, especially those that required attention to detail.
✨Familiarise Yourself with the Company
Do some homework on DS Smith and their sustainable packaging solutions. Being able to talk about their products and values will demonstrate your enthusiasm for the role and show that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the sales strategy, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
