At a Glance
- Tasks: Manage client relationships and oversee packaging projects from concept to deployment.
- Company: Join TMS Global, a dynamic subsidiary of DS Smith PLC in the packaging industry.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive culture with excellent career advancement opportunities.
- Why this job: Be a key player in driving sustainability and efficiency in packaging solutions.
- Qualifications: Strong attention to detail, project management skills, and experience in print and packaging.
The predicted salary is between 60000 - 80000 £ per year.
TMS Global are a wholly owned subsidiary of DS Smith PLC, a multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS community consists of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA.
About the Role
As the Account Manager, you will play a pivotal role in managing and nurturing relationships across client sites, acting as the key liaison between the client and internal teams. This role is responsible for overseeing packaging-related projects while also engaging in broader discussions around quality, supply chain, and logistics. With a strong foundation in project management and a technical mindset, the Account Manager follows the full development process of packaging solutions - from initial concept through to deployment. They lead initiatives such as a full end to end packaging process review, ensuring packaging is fit for purpose and aligned with client needs. A core part of the role involves understanding the end-to-end supply chain and identifying opportunities for improvement. The Account Manager collaborates closely with specialist teams to implement enhancements that drive efficiency, sustainability, and value for the client. The Account Manager will be responsible for delivering results through a culture of collaboration and accountability, with a hands-on attitude. This is a Hybrid role with some travel to client’s sites in West London.
Your core responsibilities:
- Maintain an up-to-date dashboard monthly, identifying key opportunities or issues.
- Define appropriate action plan in alignment with each client.
- Ensure monthly reporting to the line manager and Regional Account Manager.
- Ensure regular presence on client sites and meet regularly with relevant stakeholders in person.
- Understand and leverage the clients' contractual principles and pillars of the strategic account plan.
- Be responsible for delivering the overall targeted business results for the managed Client's sites - Own profitability commitment and drive actions to improve profit level - undertaking joint responsibility for financial delivery.
- Identify potential opportunities through various lenses, gather and address comprehensive insight of every value-related opportunity.
- Drive the Value Delivery projects pipeline end-to-end across all relevant TMS functions, selected strategic suppliers and client sites.
About You
We’re looking for someone with a strong attention to detail and the ability to manage multiple projects, from creating critical paths and overseeing multiple projects. You will be the main point of contact for the client, keeping them informed of progress while also building strong relationships with our internal teams and third-party suppliers to ensure a seamless delivery. As part of the end-to-end life cycle process, you will take care of all the crucial briefing and administration. You’ll also be a proactive, hands-on problem-solver. Experience within the print and packaging industry and a working knowledge of permanent & temporary POS display industry across retail markets and brands along with 2D POSM execution is desirable as is proficiency with Excel.
To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
Account Manager in London employer: DS Smith
At TMS Global, we pride ourselves on being an excellent employer, offering a dynamic hybrid work environment in London that fosters collaboration and innovation. Our commitment to employee growth is evident through our diverse and inclusive culture, where every team member is encouraged to contribute their unique perspectives and ideas. With opportunities for professional development and a focus on sustainability, joining our team as an Account Manager means being part of a forward-thinking company dedicated to making a positive impact in the packaging industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at TMS Global on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research TMS Global and their projects, especially in packaging and supply chain. Show them you know your stuff and are genuinely interested in how you can contribute to their success.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of our community from the get-go, which is always a bonus!
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your project management experience and any relevant skills in packaging and supply chain. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention your hands-on problem-solving skills!
Showcase Your Achievements:When filling out your application, be sure to include specific examples of your past successes. Whether it's improving efficiency or managing client relationships, we love to see quantifiable results that demonstrate your impact.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at DS Smith
✨Know Your Stuff
Before the interview, make sure you understand TMS Global's role in the packaging and display industry. Familiarise yourself with their projects and how they manage client relationships. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Project Management Skills
As an Account Manager, you'll be juggling multiple projects. Prepare examples of how you've successfully managed similar tasks in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Build Rapport
Since this role involves a lot of client interaction, practice building rapport during the interview. Be personable and engage with your interviewers. Ask them about their experiences at TMS Global and share your enthusiasm for working collaboratively with clients and teams.
✨Prepare Questions
Have a list of thoughtful questions ready to ask at the end of the interview. Inquire about the company's approach to sustainability or how they measure success in client relationships. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
