At a Glance
- Tasks: Support customers and handle enquiries while collaborating with sales and site teams.
- Company: Join a vibrant team at DS Smith, a leader in sustainable packaging solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, and employee discounts.
- Other info: Flexible working hours and a commitment to safety and inclusivity.
- Why this job: Be the face of our business and make a real difference in customer satisfaction.
- Qualifications: Customer-facing experience and strong organisational skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Customer Service Co‑ordinator – Fixed Term Maternity Contract (12 months)
The DS Smith customer service team is a dynamic and vibrant mix of professionals dedicated to delivering sales strategy and performance while delighting customers with our sustainable and innovative packaging solutions.
As the face of our business, the customer service team serves as the primary ambassador for DS Smith.
Responsibilities
- Network daily with existing and potential customers to support the administrative process for the Lockerbie site.
- Act as the primary point of call for our customer base, handling enquiries and providing timely assistance.
- Collaborate closely with Sales and Site teams to ensure accurate and up‑to‑date internal and customer‑facing reporting.
- Maintain meticulous records of process information, ensuring data quality and accessibility.
- Engage with a variety of stakeholders and internal partners, adapting to new challenges each day.
Qualifications
- Relevant customer‑facing experience, ideally in B2B or B2C environments.
- Ability to work independently while building strong working relationships with colleagues and stakeholders.
- Positive, can‑do attitude and strong organisational skills with proven ability to handle multiple tasks simultaneously.
- Computer literate, especially with Microsoft Office (Excel, Word, etc.).
Benefits
- Competitive salary (pro‑rated).
- 25 days holiday plus bank holidays (pro‑rated).
- Pension scheme, life assurance and income protection.
- Employee Assistance Programme.
- Employee discounts.
- Cycle‑to‑work scheme.
- Location & Working Hours
- Location: Lockerbie Hours: 31 hours – Monday to Friday
- Equal Opportunity & Safety Commitment
We welcome all candidates to apply, even those not meeting all criteria.
As a Safety‑first employer, we are committed to maintaining the highest standards across our operations.
Shortlisted candidates will be asked to complete a brief safety questionnaire to ensure alignment with our injury‑free workplace commitment.
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Customer Service Co-Ordinator (Fixed-Term) in Lockerbie employer: DS Smith
DS Smith is an excellent employer, offering a supportive work culture that prioritises safety and employee well-being in the vibrant location of Livingston, Scotland. With opportunities for personal growth and development, alongside competitive benefits such as 25 days holiday and a pension scheme, employees can thrive in a dynamic environment while contributing to meaningful production processes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-Ordinator (Fixed-Term) in Lockerbie
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like DS Smith.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like DS Smith. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Co-Ordinator (Fixed-Term) in Lockerbie
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to DS Smith.
How to prepare for a job interview at DS Smith
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in DS Smith's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services DS Smith offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
