At a Glance
- Tasks: Be the face of our business, supporting customers and managing admin processes.
- Company: Join a dynamic team at DS Smith, focused on innovative packaging solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, and great employee discounts.
- Other info: Full-time role in a vibrant environment with opportunities for growth.
- Why this job: Make a real impact by delighting customers and building strong relationships.
- Qualifications: Customer-facing experience and strong organisational skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
About the role
The DS Smith customer service team is a dynamic mix of professionals focused on delivering the sales strategy, goals, and performance while delighting customers with sustainable and innovative packaging solutions. As a Customer Service Co‑ordinator, you will serve as the face of our business, networking daily with existing and potential customers to support the administrative process for our Devizes site and act as the point of call for our customer base.
Responsibilities
- Work closely with Sales and Site teams across the business.
- Serve as the point of call for the customer base.
- Support administrative processes for the Devizes site.
- Ensure all process information and reporting (both internal and customer‑facing) is accurate and updated.
- Interact with a variety of stakeholders and internal partners; no two days are the same.
Qualifications
- Relevant customer‑facing experience – preferably in B2B or B2C environments.
- Ability to work independently while building strong relationships with colleagues and stakeholders.
- Positive, can‑do attitude.
- Strong organisational skills with proven ability to handle multiple tasks simultaneously.
- Computer literate, especially Microsoft packages (Excel, Word, etc).
Benefits
- Competitive salary
- 25 days holiday plus bank holidays
- Pension scheme, life assurance and income protection
- Employee Assistance Programme
- Employee Discounts
- Cycle to work scheme
Location & Hours
Full‑time role based in Devizes. Monday to Friday, 9am‑5pm.
Customer Service Coordinator in Devizes employer: DS Smith
At DS Smith, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters collaboration and innovation. As a Customer Service Coordinator at our Devizes site, you will enjoy competitive benefits, including generous holiday allowances and a supportive environment that encourages professional growth and development. Join us to be part of a team that values your contributions while delivering sustainable packaging solutions to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Devizes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DS Smith. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DS Smith before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Devizes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DS Smith:Your cover letter is your chance to shine! Tell us why you want to work at DS Smith specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DS Smith!
How to prepare for a job interview at DS Smith
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
