At a Glance
- Tasks: Support sales and customer relationships to ensure a smooth customer journey.
- Company: Join DS Smith, a leader in the packaging industry with a focus on customer success.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension scheme, and exclusive employee discounts.
- Other info: This full-time role offers great opportunities for career growth.
- Why this job: Make a difference in customer experiences while developing your skills in a supportive environment.
- Qualifications: Relevant customer-facing experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
DS Smith is looking for a Customer Service Co-ordinator at the Belper site to support the UK Packaging Division. This full-time role involves sales administration and customer relationship management, ensuring a seamless customer journey.
The ideal candidate will have relevant customer-facing experience, strong organisational skills, and a positive attitude.
Benefits include:
- Competitive salary
- 25 days holiday
- Pension scheme
- Employee discounts
Customer Success & Sales Admin Coordinator employer: DS Smith
At DS Smith, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and innovation at our Belper site. Employees enjoy a competitive salary, generous holiday allowance, and a robust pension scheme, alongside opportunities for personal and professional growth within the UK Packaging Division. Join us to be part of a dynamic team dedicated to delivering exceptional customer experiences while benefiting from employee discounts and a positive workplace environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Sales Admin Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at DS Smith. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching common questions for customer service roles. We can help you with mock interviews to boost your confidence and ensure you shine!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed customer relationships or sales admin tasks in the past. Real-life stories make you memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team at DS Smith.
We think you need these skills to ace Customer Success & Sales Admin Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer-facing experience and organisational skills. We want to see how your background aligns with the role of Customer Success & Sales Admin Coordinator.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your positive attitude and explain why you’re excited about joining us at DS Smith. Let your personality come through!
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, especially in a role that involves customer relationship management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at DS Smith
✨Know Your Customer Service Basics
Make sure you brush up on your customer service principles. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the theory but have practical experience too.
✨Show Off Your Organisational Skills
Since this role involves sales administration, be prepared to discuss how you manage your time and tasks. Bring examples of tools or methods you use to stay organised, like project management software or prioritisation techniques. This will demonstrate your ability to handle multiple responsibilities effectively.
✨Prepare for Relationship Management Questions
Think about your previous experiences in customer-facing roles. Be ready to discuss how you've built and maintained relationships with clients. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your positive attitude in challenging situations.
✨Research DS Smith and Their Values
Familiarise yourself with DS Smith’s mission and values. Understanding their approach to sustainability and customer service can help you align your answers with what they’re looking for. It shows genuine interest and that you’re a good fit for their culture.
