Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage orders in a fast-paced recycling environment.
- Company: Join DS Smith Recycling, a leader in sustainable waste management.
- Benefits: Enjoy competitive pay, 25 days holiday, and perks like employee discounts and a digital GP service.
- Why this job: Be part of a dynamic team that values your input and strives for excellence in customer satisfaction.
- Qualifications: Strong communication skills and previous B2B customer service experience are essential.
- Other info: Weekend shifts available with extra pay; perfect for students looking to gain experience!
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a Customer Service Representative to join DS Smith Recycling in Caerphilly! This role is a 6 month fixed-term contract.
The focus of this position is to deliver world-class customer service in a fast paced environment to delight our customers, providing a one stop shop for all their requirements. These could include booking/amending services, arranging transport and loading/unloading, preparing paperwork, and managing the resolution of any service issues.
Other responsibilities will include processing new and repeat customer orders and following up on subsequent tasks relating to load inspections, collection of fibre, production of Haulier Delivery Notes and Export Documentation Packs, and the provision of weekly reports to customers.
We’ll also be asking you to calmly resolve issues that arise and keep all relevant stakeholders up to date. Establishing reasons for wasted journeys and validity of demurrage claims, along with the resolution of material rejection orders and safety/quality alerts will become duties that you’re comfortable with, constantly improving the service that we can offer our customers.
-
Excellent communication skills (written & verbal)
-
Previous B2B customer service experience
-
Proficient in the use of Microsoft Office
-
Ability to prioritise and manage own workload effectively
-
Knowledge of the Waste/Recycling industry is desirable
-
Proficient in the use of ERP booking systems and contact centre systems
-
Organised with meticulous attention to detail
-
Thrives in a fast paced environment with strong multi-tasking and time management skills
-
Seeks to consistently deliver best in class service
This role will require joining a weekend/bank holiday rota, paid at 1.5x the standard hourly rate. The expected shifts will be 5x Saturdays (08:30-13:30), 5x Sundays (10:00-13:30), and 1 bank holiday (08:30-13:30)., * Competitive salary
-
25 days holiday, plus bank holidays
-
Pension scheme, life assurance and income protection
-
Employee Assistance Programme
-
Digital GP Service
-
Employee Discounts
-
Cycle to work scheme
Customer Service Representative employer: DS Smith
Contact Detail:
DS Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the waste and recycling industry. Understanding the specific challenges and trends in this field will help you stand out during the interview process and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your previous B2B customer service experience. Be ready to share specific examples of how you've successfully managed customer inquiries and resolved issues, as this will showcase your ability to thrive in a fast-paced environment.
✨Tip Number 3
Practice your communication skills. Since excellent written and verbal communication is crucial for this role, consider role-playing common customer service scenarios to improve your response time and clarity.
✨Tip Number 4
Be prepared to discuss your organizational skills. Think of examples where you've effectively prioritized tasks and managed your workload, as this will demonstrate your ability to handle multiple responsibilities simultaneously.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous B2B customer service experience and any relevant skills, such as proficiency in Microsoft Office and ERP booking systems. Emphasize your ability to manage workloads effectively in a fast-paced environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've delivered excellent customer service in the past and how you can contribute to improving service at DS Smith Recycling.
Showcase Communication Skills: Since excellent communication skills are crucial for this position, ensure that both your CV and cover letter are well-written and free of errors. Use clear and concise language to demonstrate your written communication abilities.
Highlight Relevant Experience: If you have knowledge of the Waste/Recycling industry or experience with managing service issues, make sure to include this in your application. This will show that you understand the specific challenges of the role and are prepared to tackle them.
How to prepare for a job interview at DS Smith
✨Showcase Your Customer Service Skills
Make sure to highlight your previous B2B customer service experience. Share specific examples of how you've successfully resolved customer issues and delivered excellent service in a fast-paced environment.
✨Demonstrate Your Organizational Skills
Discuss how you prioritize and manage your workload effectively. Provide examples of how you've handled multiple tasks simultaneously while maintaining attention to detail, especially in high-pressure situations.
✨Familiarize Yourself with the Industry
If you have knowledge of the Waste/Recycling industry, be sure to mention it. If not, do some research beforehand to understand the key challenges and trends in the sector, as this will show your commitment and interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to resolve service issues or manage stakeholder communications, and think about how you would approach these situations calmly and effectively.
