At a Glance
- Tasks: Coordinate customer service and manage the end-to-end customer journey with a focus on satisfaction.
- Company: Join DS Smith, a global leader in sustainable packaging solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, and employee discounts.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the face of our business and make a real impact on customer relationships.
- Qualifications: Experience in customer-facing roles and strong organisational skills required.
The predicted salary is between 30000 - 40000 € per year.
The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions. The customer service team are the face of our business and our biggest ambassadors!
We are looking for an enthusiastic, pro-active, and self-motivated individual to join our UK Packaging Division as a Customer Service Co-ordinator based at our Belper site. As a natural "people-person," you will thrive on being the primary internal point of contact for a defined customer base, working across the business to achieve world-class service goals by building strong relationships with customers.
Working closely with Design, Production, and Site teams, you will manage the end-to-end customer journey. This includes handling order management, artwork and tooling coordination, and inventory analysis. Being organised with fantastic attention to detail is vital, as you will ensure all reporting and account documentation is accurate and reflective of our current working practices.
This role is a central part of our site team and deals with various stakeholders—no two days are the same! You will be pro-actively resolving challenging situations and identifying opportunities to up-sell, making this the perfect role for a natural communicator who wants to "go the extra mile."
Key responsibilities include:
- Process new and repeat orders, analysing customer forecasts to balance stock levels and meet delivery call-offs.
- Manage artwork and tooling origination, seeking prompt approvals to meet production timelines and recovering spend through proactive invoicing.
- Acknowledge and resolve customer complaints, following through on solutions to ensure total customer satisfaction.
- Build strong relationships with Territory Managers and the Shared Service Centre (SSC) to provide a united service to our customers.
- Challenge existing process flows to deliver upon our customer excellence programme and improve cross-departmental efficiency.
So, if you have excellent attention to detail, experience in a B2B or B2C customer-facing role and fancy a new challenge—then we might be looking for you!
About you:
- Relevant customer facing experience – ideally within a B2B or B2C environment.
- Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business.
- A positive and can-do attitude.
- Strong organisational skills with proven ability to handle multiple tasks at any given time.
- Computer literate, especially on Microsoft packages (Excel, Word, etc).
Benefits:
- Competitive salary.
- 25 days holiday plus bank holidays.
- Pension scheme, life assurance and income protection.
- Employee Assistance Programme.
- Employee Discounts.
- Cycle to work scheme.
This is a full-time role based on our site in Belper, Monday to Friday. The working hours are 8.30am-5pm Monday to Thursday (one of these days can be 8-4pm) with an hour for lunch and 8.30am to 3.30pm Friday.
We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East, and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!
To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas, and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
Customer Service Coordinator (Sales Administrator) employer: DS Smith
At DS Smith, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters collaboration and innovation. Our Belper site is not only a hub for sustainable packaging solutions but also a place where employees can thrive with competitive benefits, including generous holiday allowances and a supportive environment for personal growth. Join us to be part of a diverse team that values your contributions and encourages you to go the extra mile in delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator (Sales Administrator)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DS Smith and their sustainable packaging solutions. This will not only help you answer questions better but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your people skills! As a Customer Service Coordinator, you'll be the face of the business. Role-play common customer scenarios with a friend to boost your confidence and communication skills.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you managed multiple tasks or resolved customer complaints effectively. This will highlight your ability to thrive in a dynamic environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at DS Smith. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Coordinator (Sales Administrator)
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We love seeing candidates who are genuinely excited about the role and our mission at DS Smith. A little enthusiasm can go a long way!
Tailor Your Experience:Make sure to highlight your relevant experience in customer-facing roles, especially in B2B or B2C environments. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Organised and Detail-Oriented:Since this role requires fantastic attention to detail, ensure your application is well-structured and free of errors. We appreciate candidates who can demonstrate their organisational skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at DS Smith
✨Know Your Stuff
Before the interview, make sure you understand DS Smith's products and services, especially their sustainable packaging solutions. Familiarise yourself with the role of a Customer Service Coordinator and how it fits into the sales strategy. This will show your enthusiasm and help you answer questions more confidently.
✨Showcase Your People Skills
As a natural 'people-person', it's crucial to demonstrate your communication skills during the interview. Prepare examples of how you've built strong relationships in previous roles, resolved customer complaints, or collaborated with teams. This will highlight your ability to thrive in a dynamic environment.
✨Be Organised and Detail-Oriented
Since the role requires fantastic attention to detail, come prepared with examples that showcase your organisational skills. Discuss how you've managed multiple tasks or projects simultaneously, ensuring accuracy in reporting and documentation. This will reassure them that you can handle the demands of the job.
✨Embrace Challenges
The interview may include situational questions about resolving challenging situations or identifying upselling opportunities. Approach these questions with a positive attitude, demonstrating your proactive mindset. Share specific instances where you turned challenges into successes, showing that you're ready to go the extra mile.
