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- Tasks: Join our vibrant team as a Customer Service Coordinator, managing customer accounts and supporting sales.
- Company: DS Smith is a global leader in sustainable packaging, operating in over 30 countries.
- Benefits: Enjoy competitive salary, 25 days holiday, pension scheme, and potential hybrid work options.
- Why this job: Be part of a dynamic team that values sustainability and innovation while making a real impact.
- Qualifications: Experience in customer-facing roles is essential; manufacturing experience is a plus.
- Other info: This full-time role offers a chance to grow in a supportive and inclusive environment.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Coordinator (Manufacturing) page is loaded
Customer Service Coordinator (Manufacturing)
Apply locations Newmarket time type Full time posted on Posted 15 Days Ago job requisition id R-10735
About the role
The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions – The customer service team are the face of our business and our biggest ambassadors!
We are looking for an enthusiastic, pro-active, and self-motivated individual to join the UK Packaging Division as a Customer Service Co-ordinator. As a natural ‘people-person’, you will thrive on networking daily with existing and potential customers to support the administrative account management process for our Fordham site by being our point of call for our customer base.
Working closely with Sales and Site teams across the business, being organised with fantastic attention to detail is vital to this role as you will ensure all process information and reporting both internally and customer facing is accurate and updated as needed. There is a strong focus on account management: from ensuring all customer documentation is accurate to keeping Sales and Site teams updated on progress and any issues. This role also supports reviewing artwork and tooling origination as well as inventory management to ensure a pro-active approach to forecast, replenishment orders and reducing warehouse stock.
This role is a central part of our site team and deals with lots of different information, so being able to interact with a variety of stakeholders and internal partners is key to being successful in this role – no 2 days are the same! You will also be liaising directly with customers on orders, inventory, costs and complaints – so a perfect role for a natural people-person.
So, if you have excellent attention to detail, have experience of working within a customer facing role and fancy a new challenge – then we might be looking for you!
About you
- Relevant customer facing experience – ideally within a B2B or B2C environment however experience within a manufacturing environment is advantageous
- Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business
- A positive and can-do attitude
- Strong organisational skills with proven ability to handle multiple tasks at any given time
- Computer literate, especially on Microsoft packages (Excel, Word, etc)
Benefits
- Competitive salary
- 25 days holiday plus bank holidays
- Pension scheme, life assurance and income protection
- Employee Assistance Programme
- Employee Discounts
- Cycle to work scheme
Location: This is a full-time role based in our site in Fordham, Monday to Friday with the working hours 9am-5pm with the potential of hybrid options in the future.
About us
We’re DS Smith, a company who are redefining packaging for a changing world. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30different countries, proudly employingover 30,000 people, and supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we’re building the team to drive change across Europe and North America.
To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas, and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
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About Us
We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products.We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation,manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!
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Customer Service Coordinator (Manufacturing) employer: DS Smith
Contact Detail:
DS Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Manufacturing)
✨Tip Number 1
Familiarise yourself with the manufacturing industry and the specific challenges it faces. Understanding the nuances of customer service in this sector will help you stand out during networking opportunities.
✨Tip Number 2
Develop your communication skills, especially in a B2B context. Practice articulating how you can effectively manage customer relationships and resolve issues, as this is crucial for the Customer Service Coordinator role.
✨Tip Number 3
Network with professionals in the packaging and manufacturing sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture at DS Smith.
✨Tip Number 4
Showcase your organisational skills by discussing examples of how you've successfully managed multiple tasks or projects in previous roles. This will demonstrate your ability to thrive in a dynamic environment like the one at DS Smith.
We think you need these skills to ace Customer Service Coordinator (Manufacturing)
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant customer service experience, especially in B2B or B2C environments. Emphasise skills like attention to detail and organisational abilities that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your previous experience has prepared you for the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as strong communication, multitasking, and proficiency in Microsoft Office. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at DS Smith
✨Show Your People Skills
As a Customer Service Coordinator, you'll be interacting with various stakeholders and customers. Make sure to highlight your experience in building relationships and your ability to communicate effectively during the interview.
✨Demonstrate Attention to Detail
This role requires excellent organisational skills and attention to detail. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks while ensuring accuracy in documentation and reporting.
✨Familiarise Yourself with the Company
Research DS Smith and their sustainable packaging solutions. Understanding their mission and values will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle customer complaints or manage inventory issues. Think of relevant scenarios from your previous roles and be ready to explain your thought process and the outcomes.
