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For Companies At a Glance
- Tasks: Provide top-notch customer service and support in a fast-paced environment.
- Company: Join DS Smith, a leader in the supply chain industry with a dynamic team.
- Benefits: Enjoy competitive salary, pension scheme, and 25 days holiday plus discounts.
- Why this job: Build strong relationships and develop your skills while making an impact.
- Qualifications: Strong organisational and communication skills, with attention to detail.
- Other info: Perfect for those who thrive in a busy, collaborative atmosphere.
Overview
Part Time
Monday: 9am – 4.45pm; Tuesday: 9am – 4.45pm
DS Smith is seeking a new part time Customer Service Coordinator to join the Customer Service team at our Lockerbie site.
The role will include a broad range of key responsibilities, so we are looking for a dynamic and flexible individual who is able to provide support to all areas of the team in a professional & timely manner.
You will be communicating within a busy Supply Chain Department, with the wider DS Smith team and with our high profile customers. The role holder will be required to build strong relationships with a wide variety of people, with the aim of delivering consistent high standards and attention to detail across a wide variety of tasks and services.
This role will suit somebody who is a strong organiser, enjoys a fast paced and dynamic environment, and is keen to develop their skills further.
Responsibilities
- Customer Service support
- Order Processing and enquires
- Support customer queries when necessary
- Day to Day administration
Qualifications
- Excellent organisation skills
- Strong communicative abilities; both written and oral
- Ability to prioritise & manage own workload
- Excellent attention to detail
- Previous experience of working within a fast-paced environment
- Computer literate, with a good understanding of Microsoft Office software
Benefits
- Competitive Salary
- Pension scheme, life assurance and income protection
- 25 days holiday plus bank holidays [prorata]
- Shopping/Retail discounts
- Cycle to Work Scheme
- Digital GP Service
- Employee Assistance Programme
- Long Service Awards
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Customer Service Coordinator employer: DS Smith
Contact Detail:
DS Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DS Smith on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how we would handle tricky customer queries or prioritise tasks in a busy environment. Show them we’ve got the skills they need!
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking professional can boost our confidence and make a great first impression. Let’s show them we’re ready to represent their brand!
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple way to express our appreciation and reiterate our interest in the role. Plus, it keeps us fresh in their minds!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your organisation skills and any relevant experience in a fast-paced environment to show us you’re the right fit!
Show Off Your Communication Skills: Since this role involves a lot of communication, don’t forget to showcase your written and oral abilities. Use clear and concise language in your application to demonstrate how you can effectively communicate with our team and customers.
Highlight Attention to Detail: We love candidates who pay attention to detail! Make sure to proofread your application for any typos or errors. This will show us that you take pride in your work and understand the importance of accuracy in customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DS Smith
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, be prepared to demonstrate your strong communicative abilities. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully handled customer queries or collaborated with a team in the past.
✨Highlight Your Organisational Skills
As a Customer Service Coordinator, being organised is crucial. Think of specific instances where you've managed multiple tasks or prioritised effectively in a fast-paced environment. Sharing these examples will illustrate your ability to handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. Consider asking about the team dynamics, the challenges they face, or opportunities for professional development. It’s a great way to engage with the interviewer and leave a lasting impression.
