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For Companies At a Glance
- Tasks: Support customers and manage administrative processes in a vibrant team environment.
- Company: Join DS Smith, a leader in sustainable packaging solutions with a diverse workforce.
- Benefits: Enjoy competitive salary, 25 days holiday, and employee discounts.
- Why this job: Perfect for people-persons who thrive on networking and making an impact.
- Qualifications: Experience in customer-facing roles and strong organisational skills required.
- Other info: Dynamic role with varied tasks and excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
About the role
The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions – The customer service team are the face of our business and our biggest ambassadors!
Are you currently working in an administrative role but fancy something slightly different? Are you super organised and enjoy working as part of a wider team? If you are thinking about taking the next step in your career, then this might be the role for you!
We are looking for an enthusiastic, pro‑active, and self‑motivated individual to join the UK Packaging Division as a Customer Service Co‑ordinator. As a natural ‘people‑person’, you will thrive on networking daily with existing and potential customers to support the administrative process for our Crumlin site (South Wales) by being our point of call for our customer base.
Working closely with Sales and Site teams across the business, being organised with fantastic attention to detail is vital to this role as you will ensure all process information and reporting both internally and customer facing is accurate and updated as needed.
This role is a central part of our site team and deals with lots of different information, so being able to interact with a variety of stakeholders and internal partners is key to being successful in this role – no 2 days are the same! You will also be liaising directly with customers so a perfect role for a natural people‑person.
So, if you have excellent attention to detail, have experience of working within a customer facing role and fancy a new challenge – then we might be looking for you!
About you
- Relevant customer facing experience – ideally within a B2B or B2C environment.
- Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business
- A positive and can‑do attitude
- Strong organisational skills with proven ability to handle multiple tasks at any given time
- Computer literate, especially on Microsoft packages (Excel, Word, etc)
Benefits
- Competitive salary
- 25 days holiday plus bank holidays
- Pension scheme, life assurance and income protection
- Employee Assistance Programme
- Employee Discounts
- Cycle to work scheme
Location
This is a full‑time role based in our site in Crumlin (South Wales). Working hours are Monday to Thursday (site‑based) from 8am – 4.30pm and Friday (home‑based) from 8am-1.30pm.
About us
We’re DS Smith, an International Paper Company, and a leading provider of sustainable packaging solutions, paper products and recycling services in more than 30 different countries across EMEA with over 30,000 colleagues and supporting customers across sectors like FMCG, industrial, and e‑commerce. We deliver on quality, service, innovation, and added value to deliver market‑leading sustainable packaging solutions our customers need. Our industry needs to transform, and we’re building the team to drive change across Europe and North America.
To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas, and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
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Customer Service Coordinator employer: DS Smith
Contact Detail:
DS Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Service Coordinator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research DS Smith and their sustainable packaging solutions. Be ready to discuss how your skills align with their goals and how you can contribute to their customer service team. Show them you’re not just another candidate!
✨Tip Number 3
Practice your people skills! Since this role is all about interacting with customers and colleagues, consider role-playing common customer scenarios with a friend. This will help you feel more confident and prepared when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the DS Smith family. Go for it!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight your organisational skills. We want to see how you manage multiple tasks and keep everything in order, as this is key for the Customer Service Coordinator role.
Be a People-Person: Since this role involves networking with customers, make sure to showcase your people skills. Share examples of how you've built strong relationships in previous roles – we love a natural communicator!
Attention to Detail is Key: We’re all about accuracy here at DS Smith. In your application, mention specific instances where your attention to detail made a difference. This will show us you’re the right fit for our dynamic team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at DS Smith
✨Know Your Stuff
Before the interview, make sure you understand DS Smith's mission and values, especially their focus on sustainable packaging solutions. Familiarise yourself with their products and recent innovations, so you can discuss how your skills align with their goals.
✨Show Off Your People Skills
As a Customer Service Coordinator, you'll be the face of the business. Prepare examples of how you've successfully built relationships with customers or colleagues in the past. Highlight your ability to communicate effectively and handle various stakeholders.
✨Organisational Wizardry
This role requires strong organisational skills. Be ready to share specific instances where you've managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised, especially with Microsoft packages like Excel and Word.
✨Bring a Positive Attitude
DS Smith is looking for someone with a can-do attitude. During the interview, convey your enthusiasm for the role and the company. Share stories that demonstrate your proactive nature and how you tackle challenges with a positive mindset.