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- Tasks: Join our vibrant team as a Customer Service Co-ordinator, supporting customers and ensuring smooth operations.
- Company: DS Smith is a leader in sustainable packaging, operating in over 30 countries with 30,000+ employees.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension scheme, employee discounts, and more!
- Why this job: Be part of a dynamic team, interact with diverse stakeholders, and make a real impact in sustainability.
- Qualifications: Relevant customer-facing experience, strong organisational skills, and proficiency in Microsoft Office required.
- Other info: This is a full-time, 14-month fixed-term contract based in Devizes, Monday to Friday.
The predicted salary is between 28800 - 43200 £ per year.
About the role
The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions. The customer service team are the face of our business and our biggest ambassadors!
Are you currently working in an administrative role but fancy something slightly different? Are you super organised and enjoy working as part of a wider team? If you are thinking about taking the next step in your career, then this might be the role for you!
We are looking for an enthusiastic, pro-active, and self-motivated individual to join the UK Packaging Division as a Customer Service Co-ordinator. As a natural ‘people-person’, you will thrive on networking daily with existing and potential customers to support the administrative process for our Devizes site by being our point of call for our customer base. This is a 14 month Fixed Term Contract.
Working closely with Sales and Site teams across the business, being organised with fantastic attention to detail is vital to this role as you will ensure all process information and reporting both internally and customer facing is accurate and updated as needed. This role is a central part of our site team and deals with lots of different information, so being able to interact with a variety of stakeholders and internal partners is key to being successful in this role – no 2 days are the same! You will also be liaising directly with customers so a perfect role for a natural people-person.
So, if you have excellent attention to detail, have experience of working within a customer facing role and fancy a new challenge – then we might be looking for you!
About you
- Relevant customer facing experience – ideally within a B2B or B2C environment.
- Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business.
- A positive and can-do attitude.
- Strong organisational skills with proven ability to handle multiple tasks at any given time.
- Computer literate, especially on Microsoft packages (Excel, Word, etc).
Benefits
- Competitive salary
- 25 days holiday plus bank holidays
- Pension scheme, life assurance and income protection
- Employee Assistance Programme
- Employee Discounts
- Cycle to work scheme
Location: This is a full-time role based in our site in Devizes, Monday to Friday with the working hours 9am-5pm.
About us
We’re DS Smith, a company who are redefining packaging for a changing world. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, proudly employing over 30,000 people, and supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need.
Our industry needs to transform, and we’re building the team to drive change across Europe and North America. To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas, and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
Customer Service Co-ordinator employer: DS Smith
Contact Detail:
DS Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator
✨Tip Number 1
Familiarise yourself with DS Smith's sustainable packaging solutions. Understanding their products and values will help you connect better with potential customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of DS Smith on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Brush up on your organisational skills by practising multitasking in a busy environment. You might want to simulate scenarios where you handle multiple customer inquiries at once to showcase your ability to manage tasks effectively.
✨Tip Number 4
Prepare to discuss your previous customer-facing experiences in detail. Think of specific examples where you successfully resolved issues or built strong relationships, as this will highlight your suitability for the role.
We think you need these skills to ace Customer Service Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer-facing experience, especially in B2B or B2C environments. Emphasise your organisational skills and ability to handle multiple tasks, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your positive attitude, people skills, and how you can contribute to the team at DS Smith.
Highlight Relevant Skills: In your application, specifically mention your proficiency with Microsoft packages like Excel and Word. Provide examples of how you've used these tools in previous roles to support your claims.
Showcase Your Teamwork: Since the role involves working closely with sales and site teams, include examples of how you've successfully collaborated with colleagues and built strong working relationships in past positions.
How to prepare for a job interview at DS Smith
✨Show Your People Skills
As a Customer Service Co-Ordinator, you'll be the face of the company. Make sure to highlight your experience in customer-facing roles and share examples of how you've built strong relationships with clients or colleagues.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Be prepared to discuss how you manage multiple tasks and ensure accuracy in your work. Consider sharing specific tools or methods you use to stay organised.
✨Emphasise Attention to Detail
Attention to detail is crucial for this position. Bring up instances where your meticulous nature has positively impacted your work, especially in administrative tasks or reporting.
✨Exhibit a Positive Attitude
A can-do attitude is essential for this role. During the interview, convey your enthusiasm for the position and your willingness to tackle challenges head-on. Share stories that reflect your proactive approach to problem-solving.