At a Glance
- Tasks: Manage self-billing processes and ensure accurate invoicing for customers.
- Company: Join a dynamic Accounts Receivable team in a supportive environment.
- Benefits: Enjoy competitive salary, hybrid working, and generous holiday allowance.
- Other info: Opportunity to build relationships across teams and grow your career.
- Why this job: Perfect for detail-oriented problem solvers who love delivering great customer experiences.
- Qualifications: Experience in invoicing or finance roles with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a proactive and detail‑driven Customer Invoicing Administrator – Self Bill to join our Accounts Receivable team. This role is central to ensuring accurate, timely, and compliant invoicing for our self‑bill customers. You will work closely with internal teams and external partners to maintain invoice integrity, resolve discrepancies, and support efficient cash collection processes. This is a great opportunity for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is passionate about delivering an exceptional internal and external customer experience.
What you’ll be doing:
- Manage the end‑to‑end self‑billing process for allocated customer accounts.
- Ensure invoices are generated accurately and in line with agreed contractual terms.
- Validate customer‑provided data and reconcile any discrepancies promptly.
- Maintain accurate records and audit trails for compliance and reporting.
- Collaborate with the wider AR Collections team to support cash allocation and query resolution.
- Investigate and resolve any pricing, quantity, or PO issues impacting billing.
- Monitor invoice submissions to ensure all deadlines and customer‑specific requirements are met.
- Support month‑end and year‑end processes as required.
- Build strong relationships with customers and internal colleagues across Finance, Sales, and Operations.
About you:
We’re looking for someone who brings a positive attitude, strong organisational skills, and a commitment to accuracy. You will also have:
- Proven experience in invoicing, billing, accounts receivable, or a similar administrative/finance role.
- High levels of attention to detail and data accuracy.
- Excellent verbal and written communication skills.
- Confidence working with numbers and financial documents.
- Strong IT proficiency, especially in Excel and finance systems (experience with ERP platforms a bonus).
- Ability to prioritise workloads and meet deadlines.
- A collaborative mindset and willingness to support team objectives.
Benefits:
- A competitive salary and discretionary bonus.
- 25 days’ holiday + bank holidays, plus banked hours.
- Hybrid working: 3 days in the office, 2 from home.
- Pension scheme, life assurance, income protection.
- Employee assistance programme and digital GP access.
- Cycle to work scheme and discounts on shopping, travel and more.
Location: Caerphilly – we operate on a hybrid basis, with 3 days in the office and 2 at home.
EEO statement: We welcome all candidates to apply, even those not meeting all criteria. We aim to build a diverse, motivated, and engaged workforce, where everyone is treated fairly and has an equal opportunity to succeed.
Customer Invoicing Administrator – Self Bill (FTC) in City of Westminster employer: DS Smith
Join our dynamic team in Caerphilly as a Customer Invoicing Administrator – Self Bill, where we prioritise a collaborative work culture and employee growth. Enjoy a competitive salary, generous holiday allowance, and the flexibility of hybrid working, all while contributing to a supportive environment that values accuracy and exceptional customer service. With opportunities for professional development and a range of employee benefits, we are committed to fostering a workplace where you can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Invoicing Administrator – Self Bill (FTC) in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Invoicing Administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by practising common questions related to invoicing and accounts receivable. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your problem-solving skills and attention to detail.
✨Tip Number 3
Don’t forget to research the company! Understanding their values and how they operate can give you an edge during interviews. Plus, it shows you’re genuinely interested in being part of their team, which is always a bonus.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly. So, don’t hesitate – get your application in!
We think you need these skills to ace Customer Invoicing Administrator – Self Bill (FTC) in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your invoicing and accounts receivable experience, and don’t forget to showcase your attention to detail!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Invoicing Administrator role. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your Tech Skills:Since this role requires strong IT proficiency, especially in Excel, make sure to mention any relevant software or ERP systems you’ve worked with. We love seeing candidates who are comfortable with numbers and financial documents!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at DS Smith
✨Know Your Numbers
As a Customer Invoicing Administrator, you'll be working with financial documents and data. Brush up on your invoicing and accounts receivable knowledge before the interview. Be ready to discuss your experience with numbers and how you've handled discrepancies in the past.
✨Showcase Your Attention to Detail
This role requires a high level of accuracy. Prepare examples that demonstrate your attention to detail, such as how you ensured compliance in previous roles or how you managed to reconcile discrepancies effectively. Highlighting these experiences will show you're the right fit for the job.
✨Communicate Clearly
Excellent verbal and written communication skills are essential. Practice explaining complex invoicing processes in simple terms. During the interview, make sure to articulate your thoughts clearly and ask questions if you need clarification. This shows your proactive approach and willingness to engage.
✨Emphasise Team Collaboration
The role involves working closely with various teams. Be prepared to discuss how you've collaborated with others in the past, especially in resolving billing issues or supporting cash collection processes. Sharing specific examples will demonstrate your collaborative mindset and commitment to team objectives.
