At a Glance
- Tasks: Process customer orders and bookings while delivering top-notch service.
- Company: Join DS Smith, a global leader in sustainable packaging solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, and flexible working options.
- Other info: Onsite training provided, with remote work flexibility after.
- Why this job: Be part of a dynamic team and make a real difference in customer experience.
- Qualifications: Customer service experience and strong attention to detail are essential.
The predicted salary is between 25000 - 30000 £ per year.
Overview
Booking & Order Handling Operator Remote | Training Initially Onsite (Caerphilly) 12 Month FTC £24,744.72
We’re looking for a highly organised and customer-focused Booking & Order Handling Operator to join our busy team.
This is a varied role where you’ll be responsible for accurately processing customer orders, managing bookings, and providing excellent service through inbound and outbound telephone contact.
If you enjoy working in a fast-paced environment, have strong attention to detail and thrive on delivering a great customer experience, we’d love to hear from you.
Although this is primarily a remote position, all new starters will complete an onsite training programme until fully competent in the role.
Following this, you’ll work remotely, with Wednesdays remaining a mandatory office day to support collaboration, team meetings and ongoing development.
Note
This description retains information about the role as provided; any promotional or non-role content has been omitted in line with formatting standards.
- Working Hours
- Core Hours: Tuesday to Friday 9:00am – 5:30pm
- Additional Weekend & Bank Holiday Commitment
- 5 Saturdays per year – 8:30am to 1:30pm
- 5 Sundays per year – 10:00am to 1:30pm
- 1 Bank Holiday per year – 8:30am to 1:30pm
- What You’ll Be Doing
- Processing customer bookings and orders accurately and efficiently.
- Entering and maintaining data across internal systems.
- Handling inbound customer calls professionally and resolving queries.
- Making outbound calls to customers where required.
- Monitoring orders and ensuring information is updated correctly.
- Liaising with internal departments to ensure smooth order fulfilment.
- Maintaining accurate records and documentation.
- Delivering a consistently high level of customer service.
- Working to agreed service levels, quality standards and productivity targets.
- Supporting the wider team with administrative tasks as required.
- What We’re Looking For
- Organised, reliable and enjoys working with customers.
- Previous experience in a customer service, administration, order processing or booking role.
- Excellent data entry skills with a high level of accuracy.
- Confident communicating with customers over the telephone.
- Strong attention to detail.
- Good organisational and time management skills.
- Ability to prioritise workload in a busy environment.
- Competent using Microsoft Office and computer-based systems.
- Able to work independently while also contributing positively to a team.
- Comfortable learning new systems and processes.
- Willing to attend onsite training and work in the office every Wednesday.
- Flexible to fulfil the required weekend and Bank Holiday rota.
- What We Can Offer
- Competitive salary
- Qualifying Sick Pay scheme
- Pension scheme & Life insurance
- Share Save scheme
- Income Protection
- 25 days holiday plus Bank Holidays
- Employee Assistance Programme
- Virtual GP, Occupational Health & free Flu vaccine
- Cycle to Work and shopping discounts
We are DS Smith, a global leader in sustainable packaging solutions and other fibre-based products.
We employ more than 65,000 colleagues across North America and Europe, the Middle East and Africa (EMEA).
We welcome all candidates to apply, including those who may not meet every criterion.
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Booking & Order Handlin Operator in Caerphilly employer: DS Smith
DS Smith is an excellent employer, offering a supportive work culture that prioritises safety and employee well-being in the vibrant location of Livingston, Scotland. With opportunities for personal growth and development, alongside competitive benefits such as 25 days holiday and a pension scheme, employees can thrive in a dynamic environment while contributing to meaningful production processes.
StudySmarter Expert Advice🤫
We think this is how you could land Booking & Order Handlin Operator in Caerphilly
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DS Smith. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DS Smith before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Booking & Order Handlin Operator in Caerphilly
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DS Smith:Your cover letter is your chance to shine! Tell us why you want to work at DS Smith specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DS Smith!
How to prepare for a job interview at DS Smith
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
