At a Glance
- Tasks: Support customers and manage administrative processes in a vibrant team environment.
- Company: Join DSSmith, a leader in sustainable packaging solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, and employee discounts.
- Other info: Dynamic role with opportunities for growth in a diverse and inclusive culture.
- Why this job: Be the face of our business and make a real impact on customer satisfaction.
- Qualifications: Customer-facing experience and strong organisational skills are essential.
The predicted salary is between 26500 - 27000 £ per year.
Job Description
The DS Smith customer service team is a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance while working to delight customers by showcasing our sustainable and innovative packaging solutions.
The team is the face of our business and our biggest ambassadors.
If you are currently working in an administrative role but want something slightly different, or you are super organised and enjoy working as part of a wider team, this role may be for you.
We are looking for an enthusiastic, pro‑active, and self‑motivated individual to join the UK Packaging Division as a Customer Service Co‑ordinator.
As a natural people‑person, you will thrive on networking daily with existing and potential customers to support the administrative process for our Burscough site, serving as the point of call for our customer base.
Working closely with Sales and Site teams, you will stay organised and detail‑oriented to ensure all process information and reporting—both internally and customer‑facing—are accurate and updated as needed.
This role is a central part of our site team, dealing with a variety of information and stakeholders so each day is different.
About you
- Relevant customer‑facing experience, ideally within a B2B or B2C environment.
- Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business.
- Positive and can‑do attitude.
- Strong organisational skills with proven ability to handle multiple tasks at any given time.
- Computer literate, especially on Microsoft packages (Excel, Word, etc.).
Benefits
- Competitive salary.
- 25 days holiday plus bank holidays.
- Pension scheme, life assurance and income protection.
- Employee Assistance Programme.
- Employee Discounts.
- Cycle to work scheme.
- Location
This is a full‑time role based at our site in Burscough, Monday to Friday with working hours 9:00am–4:45pm.
About us
We’re DSSmith, a company redefining packaging for a changing world.
We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change.
Today, we operate in more than 30 countries, proudly employ over 30000 people, and support customers across sectors such as FMCG, industrial and e‑commerce.
We deliver on quality, service, innovation and added value, providing market‑leading sustainable packaging solutions our customers need.
Our industry needs to transform, and we’re building a team to drive change across Europe and North America.
To fulfil our purpose, we aim to build a diverse, motivated, and engaged workforce.
We create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bringing different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges.
We welcome all candidates to apply, even those not meeting all criteria.
- APPLICATIONS CLOSING DATE: 28 JULY 2026
- #J-18808-Ljbffr
Customer Service Coordinator in Burscough employer: DS Smith
DS Smith is an excellent employer, offering a supportive work culture that prioritises safety and employee well-being in the vibrant location of Livingston, Scotland. With opportunities for personal growth and development, alongside competitive benefits such as 25 days holiday and a pension scheme, employees can thrive in a dynamic environment while contributing to meaningful production processes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Burscough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DS Smith. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DS Smith before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Burscough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DS Smith:Your cover letter is your chance to shine! Tell us why you want to work at DS Smith specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DS Smith!
How to prepare for a job interview at DS Smith
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
