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For Companies At a Glance
- Tasks: Support customers and teams, ensuring smooth operations and excellent service.
- Company: Join DS Smith, a leader in sustainable packaging solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, and employee discounts.
- Why this job: Be the face of our business and make a real impact daily.
- Qualifications: Customer-facing experience and strong organisational skills required.
- Other info: Dynamic role with diverse tasks and great career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
About the role
The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions. The customer service team are the face of our business and our biggest ambassadors!
Are you currently working in an administrative role but fancy something slightly different? Are you super organised and enjoy working as part of a wider team? If you are thinking about taking the next step in your career, then this might be the role for you!
We are looking for an enthusiastic, pro‑active, and self‑motivated individual to join the UK Packaging Division as a Customer Service Co‑ordinator. As a natural ‘people‑person’, you will thrive on networking daily with existing and potential customers to support the administrative process for our Birmingham site by being our point of call for our customer base.
Working closely with Sales and Site teams across the business, being organised with fantastic attention to detail is vital to this role as you will ensure all process information and reporting both internally and customer facing is accurate and updated as needed. This role is a central part of our site team and deals with lots of different information, so being able to interact with a variety of stakeholders and internal partners is key to being successful in this role – no 2 days are the same! You will also be liaising directly with customers so a perfect role for a natural people‑person.
So, if you have excellent attention to detail, have experience of working within a customer facing role and fancy a new challenge – then we might be looking for you!
About you
- Relevant customer facing experience – ideally within a B2B or B2C environment.
- Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business.
- A positive and can‑do attitude.
- Strong organisational skills with proven ability to handle multiple tasks at any given time.
- Computer literate, especially on Microsoft packages (Excel, Word, etc).
Benefits
- Competitive salary.
- 25 days holiday plus bank holidays.
- Pension scheme, life assurance and income protection.
- Employee Assistance Programme.
- Employee Discounts.
- Cycle to work scheme.
Location
This is a full‑time role based in our site in Birmingham, Monday to Friday with the working hours 8.30am‑4pm Monday to Thursday and 9am to 3pm Friday.
About us
We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre‑based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East, and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time.
Become part of a world‑leading organisation and do your best work with us! To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas, and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
Customer Service Co-Ordinator in Birmingham employer: DS Smith
Contact Detail:
DS Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-Ordinator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at DS Smith on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Service Co-Ordinator role. It’s all about making connections!
✨Tip Number 2
Show off your people skills! During interviews, share specific examples of how you've built strong relationships with customers or colleagues. Highlighting your natural ‘people-person’ vibe will definitely catch their attention.
✨Tip Number 3
Be prepared to demonstrate your organisational skills. Think of ways you’ve managed multiple tasks effectively in previous roles. Bring this up in conversations to show you can handle the dynamic nature of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the DS Smith team. Let’s get you that interview!
We think you need these skills to ace Customer Service Co-Ordinator in Birmingham
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight your organisational skills. We want to see how you manage multiple tasks and keep everything in order, just like you would in the Customer Service Co-Ordinator role.
Be a People-Person: Since this role is all about interacting with customers and colleagues, make sure to showcase your people skills. Share examples of how you've built strong relationships in previous roles – we love a natural communicator!
Attention to Detail is Key: We’re looking for someone who pays attention to the little things. In your application, mention specific instances where your attention to detail made a difference in your work. It’s a big part of what we do!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at DS Smith
✨Know Your Stuff
Before the interview, make sure you understand DS Smith's mission and values, especially their focus on sustainable packaging solutions. Familiarise yourself with their products and recent innovations. This will not only show your enthusiasm but also help you connect your experience to their goals.
✨Show Off Your People Skills
As a Customer Service Co-Ordinator, you'll be the face of the business. Prepare examples of how you've successfully built relationships with customers or colleagues in the past. Think about times when your communication skills made a difference – this is your chance to shine!
✨Organisational Wizardry
Highlight your organisational skills during the interview. Be ready to discuss how you manage multiple tasks and keep everything on track. You might even want to share a specific example of a time when your attention to detail saved the day or improved a process.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. This could be about the team dynamics, how success is measured in the role, or what challenges the customer service team currently faces. It shows you're genuinely interested and ready to engage with the team.
