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- Tasks: Join our vibrant Sales team as an Account Manager, focusing on e-commerce relationships and business development.
- Company: DS Smith is a global leader in sustainable packaging solutions, committed to innovation and positive change.
- Benefits: Enjoy a competitive salary, company car, sales bonuses, 25 days holiday, and employee discounts.
- Why this job: Be part of a dynamic team that values sustainability and offers opportunities for personal and professional growth.
- Qualifications: Experience in account management, particularly in e-commerce, with strong negotiation and relationship-building skills.
- Other info: This is a home-based role with travel to customer sites; fixed-term contract until March 2026.
The predicted salary is between 36000 - 60000 £ per year.
About the role
The DS Smith Sales team are a dynamic and vibrant mix of professionals who focus on delivering the Sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions. From our energetic Business Development Team who create opportunities, to our incredible Account Managers who build & strengthen relationships with Global Brands, the Sales team are the face of our business and our biggest ambassadors!
We have a fabulous opportunity for a pro-active and driven individual to join as an Account Manager for the UK E-commerce Division. This a key position within the business so looking for ambitious, customer focused individuals to come and be part of this fabulous team!
This is a Fixed Term Contract until March 2026.
Collaborating with divisional Sales Teams, you will be using your experience within ecommerce to build and establish relationships with on of our biggest ecommerce accounts, as well as working with some newer accounts, in line with our growth strategy. There is an element of new business development & on-boarding to enhance the e-commerce business unit. This is a customer facing role working in partnership with our clients as an internal partner, from reviewing existing products, to providing regular commercial and quarterly reports, updates and supporting during tender updates and new proposals.
As a strong sales professional and natural ‘people-person’, you will thrive on networking with the wider sales teams and customer sites to allow to you to identifying new growth areas, drive performance through engagement and awareness to maximise revenue to support the account strategy and plans. Working with our innovation teams, you will be identifying ways to support the customers whilst delivering a fabulous customer experience.
So, if you have experience within Ecommerce as an Account Manager, have the tenacity and spirit to work in a fast-paced, entrepreneurial style role and are eager for a new challenge – then we might be looking for you!
About you
- Proven success, knowledge, and experience managing accounts in an Account Management role – packaging product experience desirable but will welcome experience in other areas
- Experience of working with E-commerce product would be highly advantageous
- A Full driving license
- A strong ability to work independently & remotely with travel as needed
- Strong business acumen and negotiation skills with the ability to deal with conflict and challenge both externally and internally
- Proven success, knowledge, and experience of analysing and initiating actions based on financial insights and understanding
- Ability to build strong working relationships with colleagues, clients, and stakeholders around the business
- Ability to deliver dynamic & professional presentations
Benefits
- Competitive salary
- Company Car
- Sales bonus scheme
- 25 days holiday plus bank holidays
- Pension scheme, life assurance and income protection
- Sharesave scheme
- Employee Assistance Programme
- Employee Discounts
- Cycle to work scheme
Location: This is a full time, home-based role with travel to sites in London, Milton Keynes and other customer sites as required.
About us
We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products.We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East, and Africa (EMEA), who are experts in innovation,manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!
Fair recruitment at DS Smith
To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas, and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
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Account Manager - Ecommerce employer: DS Smith
Contact Detail:
DS Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Ecommerce
✨Tip Number 1
Network with professionals in the e-commerce and packaging industries. Attend relevant events or webinars to connect with potential colleagues and clients, as building relationships is key for an Account Manager role.
✨Tip Number 2
Familiarise yourself with DS Smith's sustainable packaging solutions and recent innovations. Being knowledgeable about our products will help you engage effectively with clients and demonstrate your commitment to their needs.
✨Tip Number 3
Prepare to discuss your experience in managing accounts and driving growth in e-commerce. Highlight specific examples where you've successfully developed relationships and maximised revenue, as this will resonate well with our hiring team.
✨Tip Number 4
Showcase your ability to work independently and remotely. Since this role involves travel and remote work, emphasise your self-motivation and organisational skills during any discussions or interviews.
We think you need these skills to ace Account Manager - Ecommerce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in account management and e-commerce. Use specific examples that demonstrate your success in managing accounts and building relationships with clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of sustainable packaging solutions and how your skills align with the company's goals.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed accounts or worked in e-commerce. Include metrics or achievements that illustrate your impact in those positions.
Showcase Your People Skills: Since this role requires strong relationship-building abilities, provide examples of how you've successfully collaborated with teams and clients in the past. This will demonstrate your suitability for a customer-facing position.
How to prepare for a job interview at DS Smith
✨Showcase Your E-commerce Experience
Make sure to highlight your previous experience in e-commerce during the interview. Discuss specific accounts you've managed and how you contributed to their growth, as this role heavily focuses on building relationships with major e-commerce clients.
✨Demonstrate Your People Skills
As a natural 'people-person', it's crucial to convey your ability to build strong relationships. Share examples of how you've successfully collaborated with teams and clients in the past, showcasing your interpersonal skills and customer-focused approach.
✨Prepare for Business Development Questions
Since this role involves new business development, be ready to discuss your strategies for identifying growth areas and onboarding new accounts. Think of specific instances where you've successfully developed new business opportunities.
✨Understand the Company’s Values
Familiarise yourself with DS Smith's commitment to sustainability and innovation. Be prepared to discuss how your values align with theirs and how you can contribute to their mission of redefining packaging for a changing world.