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- Tasks: Join our vibrant Sales team as an Account Manager, focusing on customer satisfaction and relationship building.
- Company: DS Smith is redefining packaging with sustainable solutions across 30+ countries.
- Benefits: Enjoy a competitive salary, car allowance, sales bonuses, and 25 days holiday plus bank holidays.
- Why this job: Be part of a dynamic team driving innovation and sustainability in packaging for global brands.
- Qualifications: Experience in account management, strong negotiation skills, and a full driving license required.
- Other info: This hybrid role involves travel across the South of England and Midlands.
The predicted salary is between 36000 - 60000 £ per year.
Lead, develop, win and maintain business with customer accounts, achieving Sales KPI’s & Account Plan targets.
To implement the account management strategy and influence the overall strategic direction of account (s).
Manage the account plan, monitor progress against the agreed targets and objectives, and decide on appropriate interventions to deliver on the target performance levels for the targeted area.
Drive customer retention and be responsible for customer satisfaction, loyalty and delivering a customer experience better than our competitors to keep and win new business.
Typically operates within a medium to large multisite business unit.
About the role
The DS Smith Sales team are a dynamic and vibrant mix of professionals who focus on delivering the Sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions. From our energetic Business Development Team who create opportunities, to our incredible Account Managers who build & strengthen relationships with Global Brands, the Sales team are the face of our business and our biggest ambassadors!
We have a fabulous opportunity for a pro‑active and driven individual to join as an Account Manager for the UK Hi Performance Division managing a portfolio of key accounts. This would be a perfect opportunity for an existing Account Manager, with experience of managing large accounts to come and be part of this amazing team!
Working and supporting the Sales Team, you will be using your experience to build and establish relationships with some of our largest accounts within the Hi Performance division, and support those customers in line with our growth strategy. This is a customer facing role working in partnership with key clients as an internal partner, from reviewing existing products, to providing regular commercial and service reports, updates and supporting during tender updates and new proposals.
As a strong sales professional and natural ‘people-person’, you will thrive on networking with the wider sales teams and customer sites to allow to you to identifying new growth areas, drive performance through engagement and awareness to maximise revenue to support the account strategy and plans. Working with our innovation teams, you will be identifying ways to support the customers whilst delivering a fabulous customer experience.
So, if you have experience within key account management, have the tenacity and spirit to work in a fast-paced role and are eager for a new challenge – then we might be looking for you!
About you
- Proven success, knowledge, and experience managing large accounts in an Account Management role within Hi Performance/Industrial – packaging product experience desirable but will welcome experience in other areas
- A Full driving license
- A strong ability to work independently & remotely with travel as needed
- Strong business acumen and negotiation skills with the ability to deal with conflict and challenge both externally and internally
- Proven success, knowledge, and experience of analysing and initiating actions based on financial insights and understanding
- Ability to build strong working relationships with colleagues, clients, and stakeholders around the business
- Ability to deliver dynamic & professional presentations
Benefits
- Competitive salary
- Company Car
- Sales bonus scheme
- 25 days holiday plus bank holidays
- Pension scheme, life assurance and income protection
- Sharesave scheme
- Employee Assistance Programme
- Employee Discounts
- Cycle to work scheme
Location
This is a full time, home-based role with travel to sites in Birmingham, Hinckley, Redditch, Crumlin (Wales) and Wirral and other customer sites as required.
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Account Manager employer: DS Smith
Contact Detail:
DS Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with DS Smith's sustainable packaging solutions and their impact on the FMCG sector. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the company's mission.
✨Tip Number 2
Network with current or former employees of DS Smith, especially those in sales or account management roles. They can provide valuable insights into the company culture and expectations, which can give you an edge during the selection process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed accounts in the past, particularly in the FMCG sector. Highlight your ability to build relationships and drive customer satisfaction, as these are key aspects of the role.
✨Tip Number 4
Showcase your understanding of financial insights and how they relate to account management. Be ready to discuss how you've used data to inform your strategies and improve margins in previous roles.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Account Manager position. Tailor your application to highlight how your skills and experiences align with what DS Smith is looking for.
Highlight Relevant Experience: Emphasise your previous experience in account management, particularly within the FMCG sector. Provide specific examples of how you've successfully managed accounts, built relationships, and driven sales growth.
Showcase Your Skills: Demonstrate your strong business acumen, negotiation skills, and ability to work independently. Mention any relevant tools or systems you are familiar with, such as CRM software, that will help you succeed in this role.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Discuss why you want to join DS Smith and how you can contribute to their mission of delivering sustainable packaging solutions.
How to prepare for a job interview at DS Smith
✨Showcase Your Customer Focus
As an Account Manager, your ability to delight customers is crucial. Prepare examples of how you've gone above and beyond for clients in the past, demonstrating your commitment to customer satisfaction and loyalty.
✨Demonstrate Your Sales Acumen
Be ready to discuss your previous successes in account management, particularly within the FMCG sector. Highlight specific strategies you've implemented to drive growth and improve margins, as this will resonate with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle conflict. Think of scenarios where you had to negotiate or resolve a challenging situation, and be prepared to explain your thought process and outcomes.
✨Know the Company and Its Values
Research DS Smith and their commitment to sustainability and innovation. Be prepared to discuss how your values align with theirs and how you can contribute to their mission of redefining packaging for a changing world.
