Job Description
About the role
Have a passion for high-impact customer experiences, compelling storytelling, and strategic collaboration? We have a fabulous opportunity for an energetic, creative, and customer-focused professional to join us as Customer Engagement Manager within our UK&I Packaging division. This is a high-exposure role where you will lead the business in growing and strengthening strategic partnerships by showcasing our expertise, packaging innovations, and sustainable solutions.
You would be responsible for developing and delivering the UK&I Customer Engagement strategy and roadmap, aligning activity to strategic customers, growth opportunities, account plans and business objectives. You will create inspiring physical, virtual, and hybrid workshop experiences across our Customer Innovation Hubs and customer locations.
Partnering closely with Sales, Marketing, Sustainability and Design & Innovation teams, you will translate market intelligence, category dynamics, and supply chain insights into targeted Account-Based Marketing (ABM) programmes that drive commercial growth and solve real-world customer challenges.
You would also be responsible for coaching and mentoring a team member to support you as you manage the day-to-day activity at the Customer Impact Centre. Workshop & Event Leadership - Design, facilitate, and deliver tailored 1:1 and 1:many customer workshops, webinars, and inspiration sessions across physical, hybrid, and virtual environments
Innovation Hub & Asset Management - Maintain and continually refresh the Customer Innovation Hub experiences, ensuring brand excellence and impactful showcase of new solutions
Sales Enablement & Storytelling - Build compelling presentation assets, co-create pitch materials, and align content with customer account plans, tenders, and ABM priorities
Voice of the Customer - Develop a deep understanding of customer challenges, category dynamics and market trends, translating insights into compelling customer engagement opportunities and feeding these back into the business to shape future priorities, innovation and growth opportunities
Performance & Impact Tracking - Measure and report on customer engagement metrics, tracking CRM-linked opportunities, Net Promoter Score (NPS), and event ROI So, if you are an engaging communicator with a passion for creative collaboration and customer-centric growth, then we might be looking for you!
Proven experience in a customer-facing B2B marketing, sales enablement, or customer engagement role within FMCG, manufacturing, retail, or agency environments
Degree or professional qualification in Business, Marketing, Sales, or a related discipline - desirable
A passion for packaging, innovation and sustainability, along with the ability to bring customer, consumer and market insights to life through compelling storytelling and engagement experiences
Strong commercial mindset with the ability to translate consumer trends, sustainability priorities, and category insights into tangible business opportunities
Proficient in PowerPoint, virtual collaboration tools (360° virtual environments/webinars), and end-to-end event/vendor coordination
Competitive salary
~ Discretionary bonus
~25 days holiday plus bank holidays
~ Pension scheme, life assurance and income protection
~ Employee Assistance Programme
~ Employee Discounts
~ Cycle to work scheme Location: This role is primarily based at our Customer Impact Centre in Fordham, which is our state-of-the-art customer engagement facility. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we're building the team to drive change across Europe and North America To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Loyalty and Customer Engagement Manager in Newmarket employer: DS SMITH PACKAGING LIMITED
At DS Smith, we pride ourselves on being an exceptional employer, particularly for the Engineering Team Leader role at our Featherstone site. Our vibrant work culture fosters continuous improvement and employee development, offering competitive salaries, a comprehensive benefits package, and opportunities for career advancement in a fast-paced manufacturing environment. Join us to lead a dedicated team, drive engineering excellence, and contribute to a strong health and safety culture while enjoying a supportive and engaging workplace.
Contact Details:
DS SMITH PACKAGING LIMITED Recruitment Team
