At a Glance
- Tasks: Support customers and manage administrative processes in a vibrant team environment.
- Company: Join DS Smith, a global leader in sustainable packaging solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, and employee discounts.
- Other info: Dynamic role with diverse tasks and excellent career growth opportunities.
- Why this job: Be the face of our business and make a real impact on customer satisfaction.
- Qualifications: Experience in customer-facing roles and strong organisational skills required.
The predicted salary is between 30000 - 40000 € per year.
About the role
The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions. The customer service team are the face of our business and our biggest ambassadors!
We are looking for an enthusiastic, pro-active, and self-motivated individual to join the UK Packaging Division as a Customer Service Co-ordinator. As a natural 'people-person', you will thrive on networking daily with existing and potential customers to support the administrative process for our Livingstone site by being our point of call for our customer base.
Working closely with Sales and Site teams across the business, being organised with fantastic attention to detail is vital to this role as you will ensure all process information and reporting both internally and customer facing is accurate and updated as needed. This role is a central part of our site team and deals with lots of different information, so being able to interact with a variety of stakeholders and internal partners is key to being successful in this role - no 2 days are the same! You will also be liaising directly with customers so a perfect role for a natural people-person.
So, if you have excellent attention to detail, have experience of working within a customer facing role and fancy a new challenge - then we might be looking for you!
About you
- Relevant customer facing experience - ideally within a B2B or B2C environment.
- Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business.
- A positive and can-do attitude.
- Strong organisational skills with proven ability to handle multiple tasks at any given time.
- Computer literate, especially on Microsoft packages (Excel, Word, etc).
Benefits
- Competitive salary
- 25 days holiday plus bank holidays
- Pension scheme, life assurance and income protection
- Employee Assistance Programme
- Employee Discounts
- Cycle to work scheme
Location: This is a full-time role based in our site in Livingstone, Monday to Friday with the working hours 9am-5pm Monday to Thursday and 9am to 2.30pm Friday.
About us
We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East, and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time.
To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas, and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
Customer Service Coordinator in Livingston employer: DS Smith Packaging Limited
At DS Smith, we pride ourselves on being an excellent employer, offering a vibrant work culture that values sustainability and innovation. Our Livingstone site fosters a collaborative environment where employees can thrive, with opportunities for personal growth and development, competitive benefits including generous holiday allowance and employee discounts, and a commitment to inclusivity. Join us in making a positive impact while enjoying a fulfilling career as a Customer Service Coordinator.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Livingston
✨Tip Number 1
Network like a pro! Reach out to current employees at DS Smith on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Service Coordinator role.
✨Tip Number 2
Show off your people skills! During interviews, share specific examples of how you've built strong relationships with customers or colleagues. This will highlight your natural 'people-person' vibe that DS Smith is looking for.
✨Tip Number 3
Be organised and detail-oriented! Prepare for your interview by bringing examples of how you've managed multiple tasks effectively in previous roles. This will demonstrate your ability to handle the dynamic nature of the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the DS Smith team and contributing to our sustainable packaging solutions.
We think you need these skills to ace Customer Service Coordinator in Livingston
Some tips for your application 🫡
Show Your People Skills:Since this role is all about being a natural 'people-person', make sure to highlight your customer-facing experience. Share examples of how you've built strong relationships and delighted customers in your previous roles.
Be Organised and Detail-Oriented:This job requires fantastic organisational skills and attention to detail. In your application, mention specific instances where you've successfully managed multiple tasks or projects, ensuring everything was accurate and up-to-date.
Tailor Your Application:Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing, like 'pro-active' and 'self-motivated', to show that you understand what we're looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at DS Smith Packaging Limited
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge, especially in a B2B or B2C context. Be ready to share examples of how you've delighted customers in the past and how you can bring that same energy to DS Smith.
✨Show Off Your Organisational Skills
Since this role requires fantastic attention to detail and the ability to juggle multiple tasks, prepare to discuss specific strategies you use to stay organised. Maybe you have a system for prioritising tasks or tools you rely on—share those!
✨Be a People-Person
As a natural people-person, you'll want to highlight your networking skills. Think of instances where you've built strong relationships with colleagues or customers and be ready to explain how you approach communication and collaboration.
✨Familiarise Yourself with Microsoft Packages
Since being computer literate is key, make sure you're comfortable discussing your experience with Microsoft Excel and Word. You might even want to mention any specific functions or features you’ve used that could be relevant to the role.
