Customer Sustainability Project Manager
Customer Sustainability Project Manager

Customer Sustainability Project Manager

Full-Time 50000 - 65000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead exciting sustainability projects and create impactful solutions for our customers.
  • Company: Join DS Smith, a global leader in sustainable packaging with a collaborative culture.
  • Benefits: Enjoy competitive salary, bonuses, car allowance, and 25 days holiday.
  • Why this job: Make a real difference in sustainability while developing your project management skills.
  • Qualifications: Degree in Business/Marketing and proven project management experience required.
  • Other info: Hybrid work model with opportunities for career growth in a diverse environment.

The predicted salary is between 50000 - 65000 £ per year.

About Us

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!

About the role

We currently have an exciting opportunity for a Sustainability Project Manager to join our EMEA Customer Sustainability Team. This role is customer-facing and crucial for coordinating a large variety of sustainability projects initiated by our customers, ideal for a more experienced Project Manager with an ambition to start up a new project delivery framework. The sustainability ambitions of our customers are very high, and constantly evolving. Therefore, this role is in place to ensure we have the correct processes, tools and governance to efficiently triage, set-up, manage, track and report on these projects and initiatives.

KEY RESPONSIBILITIES:

  • Set up, own and manage a new Customer Sustainability project delivery framework, encouraging rigor and more structured ways of working
  • Support the Customer Sustainability Engagement Lead to convert identified customer needs into appropriately structured projects
  • Develop, own and keep a running log of on-going customer projects
  • Communicate key milestones to help plan and allocate upcoming resources, hold regular meetings to review projects and requests
  • Hold owners accountable to the deadlines committed, following up and escalating; raising possible issues and supporting the Engagement Lead to escalate and take action on any concerns with service levels
  • Develop a customer-facing interface for reporting project status updates and templates for meeting minutes, for use in customer sustainability calls and meetings, ensuring that customer expectations for communication as well as key inputs from customers are clearly established and documented
  • Support the annual account planning process.

About You

  • Degree in Business/Marketing, MBA or equivalent
  • Good understanding of, and interest in sustainability
  • Proven project management experience in a Sales environment, with business acumen and commercial experience, including experience with large customer facing projects, building new processes and tracking tools from scratch and managing complex projects with digitally driven solutions
  • Ability to intelligently operate and navigate in a multinational matrixed corporation with high credibility, communication and influencing skills
  • Demonstrated open attitude of highly collaborative and agile delivery approaches, with lots of moving parts and change. Able to grasp, analyse and initiate actions on a wide range of topics, to meet deadlines, with clear results
  • Experience of industries such as Packaging, FMCG, Retail or eCommerce is an advantage
  • Project Manager certification (Prince2 / PMP / MSP) is preferred
  • PowerBI familiarity and experience an advantage

Benefits:

  • Competitive salary
  • Discretionary bonus
  • Car allowance
  • 25 days holiday plus bank holidays
  • Private Medical Insurance
  • Pension scheme, life assurance and income protection
  • Employee Assistance Programme
  • Employee Discounts
  • Cycle to work scheme

Location: UK/ London (Paddington) hybrid

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.

Customer Sustainability Project Manager employer: DS Smith Packaging Limited

At DS Smith, we pride ourselves on being a leader in sustainable packaging solutions, fostering a collaborative and inclusive work culture that empowers our employees to drive meaningful change. With competitive benefits such as a discretionary bonus, private medical insurance, and a commitment to employee growth, we provide an environment where your contributions are valued and your career can flourish. Join us in London, where you will be part of a dynamic team dedicated to redefining packaging for a sustainable future.
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Contact Detail:

DS Smith Packaging Limited Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Sustainability Project Manager

✨Tip Number 1

Network like a pro! Reach out to people in the industry, especially those at DS Smith or similar companies. A friendly chat can open doors and give you insights that a job description just can't.

✨Tip Number 2

Prepare for interviews by researching sustainability trends and challenges in packaging. Show us you’re not just passionate but also knowledgeable about the field. We love candidates who can bring fresh ideas to the table!

✨Tip Number 3

Practice your project management skills! Be ready to discuss how you've successfully managed complex projects before. Use real examples to demonstrate your ability to handle multiple moving parts, just like the role requires.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.

We think you need these skills to ace Customer Sustainability Project Manager

Project Management
Sustainability Knowledge
Customer Engagement
Process Development
Communication Skills
Collaboration Skills
Analytical Skills
Agile Delivery Approaches
Business Acumen
Commercial Experience
PowerBI Familiarity
Project Manager Certification (Prince2 / PMP / MSP)
Multinational Corporation Navigation

Some tips for your application 🫡

Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Sustainability Project Manager role. Highlight any project management experience, especially in sustainability or customer-facing projects, to catch our eye!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainability and how your background makes you a perfect fit for our team. Don’t forget to mention specific projects you've managed that relate to the role.

Showcase Your Skills: We love seeing candidates who can demonstrate their project management skills. If you have experience with tools like PowerBI or certifications like Prince2 or PMP, make sure to include those in your application. They could set you apart from the crowd!

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our mission for a more sustainable tomorrow!

How to prepare for a job interview at DS Smith Packaging Limited

✨Know Your Sustainability Stuff

Make sure you brush up on the latest trends and challenges in sustainability, especially in packaging. DS Smith is all about sustainable solutions, so being able to discuss current issues and innovations will show that you're genuinely interested and knowledgeable.

✨Show Off Your Project Management Skills

Prepare specific examples of your project management experience, particularly in customer-facing roles. Highlight how you've built processes or tools from scratch and managed complex projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers.

✨Be Ready to Collaborate

Since this role involves working with various stakeholders, be prepared to discuss how you’ve successfully collaborated in the past. Share examples of how you’ve navigated a matrixed organisation and influenced others to achieve project goals.

✨Ask Insightful Questions

At the end of the interview, have a few thoughtful questions ready. Ask about the company's sustainability goals or how they measure the success of their projects. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.

Customer Sustainability Project Manager
DS Smith Packaging Limited

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