At a Glance
- Tasks: Manage self-billing processes and ensure accurate invoicing for customers.
- Company: Join a dynamic finance team in a supportive hybrid work environment.
- Benefits: Competitive salary, flexible working options, and great career development.
- Other info: Fast-paced role with opportunities for growth and learning.
- Why this job: Perfect for problem-solvers who want to make an impact in finance.
- Qualifications: Detail-oriented with strong organisational skills and a passion for customer service.
The predicted salary is between 30000 - 30000 £ per year.
6 months Fixed Term Contract
Location: Caerphilly (Hybrid options available)
Department: Finance / Accounts Receivable
Salary: Competitive + Benefits
About the Role
We are looking for a proactive and detail-driven Customer Invoicing Administrator - Self Bill to join our Accounts Receivable team. This role is central to ensuring accurate, timely, and compliant invoicing for our self-bill customers. You will work closely with internal teams and external partners to maintain invoice integrity, resolve discrepancies, and support efficient cash collection processes. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering an exceptional internal and external customer experience.
Key Responsibilities
- Manage the end-to-end self-billing process for allocated customer accounts.
- Ensure invoices are generated accurately and in line with agreed contractual terms.
- Validate customer-provided data and reconcile any discrepancies promptly.
- Maintain accurate records and audit trails for compliance and reporting.
- Collaborate with the wider AR Collections team to support cash allocation and query resolution.
- Investigate and resolve any pricing, quantity, or PO issues impacting billing.
- Monitor invoice submissions to ensure all deadlines are met.
Customer Invoicing Administrator employer: DS SMITH PACKAGING LIMITED
At DS Smith, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises safety, quality, and employee development. As the General Manager at our Featherstone site, you'll lead a passionate team in a high-performing environment, with ample opportunities for personal and professional growth, competitive benefits, and a commitment to sustainability. Join us in making a meaningful impact in the packaging industry while fostering a culture where every colleague feels valued and empowered.
Contact Details:
DS SMITH PACKAGING LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Invoicing Administrator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like DS SMITH PACKAGING LIMITED.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like DS SMITH PACKAGING LIMITED. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Invoicing Administrator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to DS SMITH PACKAGING LIMITED.
How to prepare for a job interview at DS SMITH PACKAGING LIMITED
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in DS SMITH PACKAGING LIMITED's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services DS SMITH PACKAGING LIMITED offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
