Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate customer service, manage orders, and build strong relationships with clients.
- Company: Join DS Smith, a leader in sustainable packaging solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, and employee discounts.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the face of our business and make a real impact on customer satisfaction.
- Qualifications: Experience in customer-facing roles and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions. The customer service team are the face of our business and our biggest ambassadors!
We are looking for an enthusiastic, pro-active, and self-motivated individual to join our UK Packaging Division as a Customer Service Co-ordinator based at our Belper site. As a natural 'people-person,' you will thrive on being the primary internal point of contact for a defined customer base, working across the business to achieve world-class service goals by building strong relationships with customers.
Working closely with Design, Production, and Site teams, you will manage the end-to-end customer journey. This includes handling order management, artwork and tooling coordination, and inventory analysis. Being organised with fantastic attention to detail is vital, as you will ensure all reporting and account documentation is accurate and reflective of our current working practices.
This role is a central part of our site team and deals with various stakeholders - no two days are the same! You will be pro-actively resolving challenging situations and identifying opportunities to up-sell, making this the perfect role for a natural communicator who wants to 'go the extra mile.'
Key responsibilities include:
- Process new and repeat orders, analysing customer forecasts to balance stock levels and meet delivery call-offs.
- Manage artwork and tooling origination, seeking prompt approvals to meet production timelines and recovering spend through proactive invoicing.
- Acknowledge and resolve customer complaints, following through on solutions to ensure total customer satisfaction.
- Build strong relationships with Territory Managers and the Shared Service Centre (SSC) to provide a united service to our customers.
- Challenge existing process flows to deliver upon our customer excellence programme and improve cross-departmental efficiency.
So, if you have excellent attention to detail, experience in a B2B or B2C customer-facing role and fancy a new challenge - then we might be looking for you!
About you
- Relevant customer facing experience - ideally within a B2B or B2C environment.
- Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business.
- A positive and can-do attitude.
- Strong organisational skills with proven ability to handle multiple tasks at any given time.
- Computer literate, especially on Microsoft packages (Excel, Word, etc).
Benefits
- Competitive salary.
- 25 days holiday plus bank holidays.
- Pension scheme, life assurance and income protection.
- Employee Assistance Programme.
- Employee Discounts.
- Cycle to work scheme.
This is a full-time role based on our site in Belper, Monday to Friday. The working hours are 8.30am-5pm Monday to Thursday (one of these days can be 8-4pm) with an hour for lunch and 8.30am to 3.30pm Friday.
About us
We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East, and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time.
To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas, and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
Customer Service Coordinator in Belper employer: DS SMITH PACKAGING LIMITED
Contact Detail:
DS SMITH PACKAGING LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Belper
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Service Coordinator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research DS Smith and understand their values, especially around sustainability. Be ready to discuss how your skills can help them achieve their customer excellence programme. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a 'people-person', you’ll need to demonstrate your ability to build relationships. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the DS Smith team. Get your application in and let’s make it happen!
We think you need these skills to ace Customer Service Coordinator in Belper
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and how you can contribute to our vibrant team.
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing roles. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Organised and Detailed: Since attention to detail is key for this role, ensure your application is well-structured and free of errors. A neat and organised application reflects the skills we value in a Customer Service Coordinator.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with DS Smith!
How to prepare for a job interview at DS SMITH PACKAGING LIMITED
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand the importance of building relationships and how to handle complaints effectively. Be ready to share examples from your past experiences that highlight your ability to delight customers.
✨Showcase Your Organisational Skills
Since this role requires fantastic attention to detail and strong organisational skills, prepare to discuss how you manage multiple tasks. Bring specific examples of how you've successfully handled order management or inventory analysis in previous roles.
✨Demonstrate Your Team Spirit
This position is all about collaboration. Think of instances where you've worked closely with different teams or departments. Be prepared to explain how you built strong working relationships and contributed to a united service for customers.
✨Be Proactive and Positive
The company values a can-do attitude, so come ready to discuss how you've tackled challenges in the past. Share stories that illustrate your proactive approach to problem-solving and your commitment to going the extra mile for customers.