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- Tasks: Lead and manage key customer accounts, driving sales and customer satisfaction.
- Company: Join a dynamic team at DS Smith, a leader in sustainable packaging solutions.
- Benefits: Enjoy a competitive salary, company car, bonuses, and generous holiday allowance.
- Why this job: Be the face of our business, building relationships with global brands and making an impact.
- Qualifications: Experience in account management and strong negotiation skills are essential.
- Other info: Home-based role with travel opportunities across the UK.
The predicted salary is between 36000 - 60000 £ per year.
Lead, develop, win and maintain business with customer accounts, achieving Sales KPIs & Account Plan targets. Implement the account management strategy and influence the overall strategic direction of accounts. Manage the account plan, monitor progress against agreed targets and objectives, and decide on appropriate interventions to deliver on target performance levels. Drive customer retention and be responsible for customer satisfaction, loyalty, and delivering a customer experience better than competitors to keep and win new business.
The DS Smith Sales team are a dynamic mix of professionals who focus on delivering the Sales strategy, goals, and performance whilst working to delight customers by showcasing sustainable and innovative packaging solutions. This is a fabulous opportunity for a pro-active and driven individual to join as an Account Manager for the UK Hi Performance Division managing a portfolio of key accounts.
Working and supporting the Sales Team, you will build and establish relationships with some of our largest accounts within the Hi Performance division, supporting those customers in line with our growth strategy. This is a customer-facing role working in partnership with key clients, from reviewing existing products to providing regular commercial and service reports, updates, and support during tender updates and new proposals.
As a strong sales professional and natural people-person, you will thrive on networking with the wider sales teams and customer sites to identify new growth areas, drive performance through engagement and awareness to maximise revenue to support the account strategy and plans. Working with our innovation teams, you will identify ways to support customers whilst delivering a fabulous customer experience.
Proven success, knowledge, and experience managing large accounts in an Account Management role within Hi Performance/Industrial packaging product experience desirable but will welcome experience in other areas. A Full driving license is required. Strong ability to work independently & remotely with travel as needed. Strong business acumen and negotiation skills with the ability to deal with conflict and challenge both externally and internally. Proven success in analysing and initiating actions based on financial insights and understanding. Ability to build strong working relationships with colleagues, clients, and stakeholders around the business. Ability to deliver dynamic & professional presentations.
Benefits:
- Competitive salary
- Company Car
- Sales bonus scheme
- 25 days holiday plus bank holidays
- Pension scheme, life assurance and income protection
- Sharesave scheme
- Employee Assistance Programme
- Employee Discounts
- Cycle to work scheme
Location: This is a full-time, home-based role with travel to sites in Birmingham, Hinckley, Redditch, Crumlin (Wales), and Wirral and other customer sites as required.
Account Manager employer: DS Smith Packaging Limited
Contact Detail:
DS Smith Packaging Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at DS Smith on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Showcase your personality! When you get the chance for an interview or a casual chat, let your passion for account management shine through. Share stories of how you've driven customer satisfaction and retention in past roles – it’s all about making that personal connection.
✨Tip Number 3
Do your homework! Research DS Smith and their Hi Performance Division. Understand their products and recent projects. This knowledge will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying – a little persistence goes a long way!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your experience managing large accounts. We want to see how you've driven customer satisfaction and retention in the past, so don’t hold back on those success stories!
Tailor Your Application: Take a moment to tailor your application to the role. Use keywords from the job description, like 'account management strategy' and 'customer experience'. This shows us you understand what we're looking for and that you're genuinely interested in the position.
Be Personable: Since this is a people-focused role, let your personality shine through! We love candidates who can build strong relationships, so share examples of how you've connected with clients or colleagues in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at DS Smith Packaging Limited
✨Know Your Accounts Inside Out
Before the interview, dive deep into the accounts you'll be managing. Understand their history, challenges, and how your potential employer's solutions can benefit them. This shows you're proactive and ready to hit the ground running.
✨Showcase Your People Skills
As an Account Manager, building relationships is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight your negotiation skills and how you've turned conflicts into opportunities for growth.
✨Demonstrate Your Business Acumen
Be ready to discuss financial insights and how you've used data to drive performance. Bring examples of how you've analysed account performance and initiated actions that led to improved results. This will show you understand the bigger picture.
✨Prepare for Dynamic Presentations
Since you'll be delivering presentations to clients, practice a few key points you might want to cover. Think about how you can make your presentations engaging and informative, showcasing your ability to communicate effectively with stakeholders.
