DS Smith Redditch is seeking an experienced Customer Service Manager to lead and develop the customer service function in a fast-paced manufacturing environment. You will drive service excellence, manage a high-performing team and collaborate with Sales, Operations, Production and Supply Chain to ensure exceptional customer experiences.
You will shape customer service strategy, implement process improvements and monitor KPIs such as OTIF and customer satisfaction.
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Customer Service Leader: Build Teams & Excellence in Redditch employer: DS Smith Europe
At DS Smith, we pride ourselves on being an excellent employer, offering a dynamic work environment that fosters collaboration and innovation. Our hybrid role as an Assistant Company Secretary allows you to thrive in a supportive culture that prioritises governance excellence while providing ample opportunities for professional growth. With competitive benefits, including generous holiday allowances and a commitment to diversity and inclusion, you'll be part of a global leader dedicated to sustainable solutions and making a positive impact.
