At a Glance
- Tasks: Support customers and manage administrative processes in a vibrant team environment.
- Company: Join DS Smith, a global leader in sustainable packaging solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, and employee discounts.
- Other info: Dynamic role with diverse tasks and excellent career growth opportunities.
- Why this job: Be the face of our business and make a real impact on customer satisfaction.
- Qualifications: Experience in customer-facing roles and strong organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
About the role
The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions. The customer service team are the face of our business and our biggest ambassadors!
We are looking for an enthusiastic, pro-active, and self-motivated individual to join the UK Packaging Division as a Customer Service Co-ordinator on a 12 month Fixed Term maternity Contract (FTC). As a natural ‘people-person’, you will thrive on networking daily with existing and potential customers to support the administrative process for our Lockerbie site by being our point of call for our customer base.
Working closely with Sales and Site teams across the business, being organised with fantastic attention to detail is vital to this role as you will ensure all process information and reporting both internally and customer facing is accurate and updated as needed. This role is a central part of our site team and deals with lots of different information, so being able to interact with a variety of stakeholders and internal partners is key to being successful in this role – no 2 days are the same! You will also be liaising directly with customers so a perfect role for a natural people-person.
So, if you have excellent attention to detail, have experience of working within a customer facing role and fancy a new challenge – then we might be looking for you!
About you
- Relevant customer facing experience – ideally within a B2B or B2C environment.
- Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business.
- A positive and can-do attitude.
- Strong organisational skills with proven ability to handle multiple tasks at any given time.
- Computer literate, especially on Microsoft packages (Excel, Word, etc).
Benefits
- Competitive salary (pro rated).
- 25 days holiday plus bank holidays (pro rated).
- Pension scheme, life assurance and income protection.
- Employee Assistance Programme.
- Employee Discounts.
- Cycle to work scheme.
Location: Lockerbie
Hours: 31 hours – Monday to Friday
About us
We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!
Fair recruitment at DS Smith
To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
As a Safety-first employer, we are committed to maintaining the highest standards across our operations. Our approach to safety means going beyond minimum legal requirements and focuses on continuously elevating how we work safely—every day, at every level. Shortlisted candidates will be asked to complete a brief safety questionnaire as part of the selection process. This helps us ensure that everyone who joins our team shares our focus and commitment to design, operate and maintain injury-free workplaces for our employees and everyone who enters our facilities.
Customer Service Co-Ordinator (Fixed-Term) in Lockerbie employer: DS Smith Europe
As a Quality and Technical Lead in our Packaging Division, you will thrive in a dynamic work environment that prioritises continuous improvement and customer satisfaction. Our company fosters a culture of collaboration and inclusivity, offering ample opportunities for professional growth and development while working closely with international teams. Located in a vibrant region, we provide a supportive atmosphere where your contributions directly impact our commitment to quality excellence and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-Ordinator (Fixed-Term) in Lockerbie
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like DS Smith Europe.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like DS Smith Europe. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Co-Ordinator (Fixed-Term) in Lockerbie
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to DS Smith Europe.
How to prepare for a job interview at DS Smith Europe
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in DS Smith Europe's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services DS Smith Europe offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
