At a Glance
- Tasks: Support customers and manage administrative processes in a vibrant team environment.
- Company: Join DS Smith, a leader in sustainable packaging solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, and employee discounts.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be the face of our business and make a real impact on customer satisfaction.
- Qualifications: Experience in customer-facing roles and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions. The customer service team are the face of our business and our biggest ambassadors!
Are you currently working in an administrative role but fancy something slightly different? Are you super organised and enjoy working as part of a wider team? If you are thinking about taking the next step in your career, then this might be the role for you!
We are looking for an enthusiastic, pro-active, and self-motivated individual to join the UK Packaging Division as a Customer Service Co-ordinator. As a natural "people-person", you will thrive on networking daily with existing and potential customers to support the administrative process for our Devizes site by being our point of call for our customer base.
Working closely with Sales and Site teams across the business, being organised with fantastic attention to detail is vital to this role as you will ensure all process information and reporting both internally and customer facing is accurate and updated as needed. This role is a central part of our site team and deals with lots of different information, so being able to interact with a variety of stakeholders and internal partners is key to being successful in this role – no 2 days are the same! You will also be liaising directly with customers, so a perfect role for a natural people-person.
So, if you have excellent attention to detail, have experience of working within a customer facing role and fancy a new challenge – then we might be looking for you!
About you
- Relevant customer facing experience – ideally within a B2B or B2C environment.
- Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business.
- A positive and can-do attitude.
- Strong organisational skills with proven ability to handle multiple tasks at any given time.
- Computer literate, especially on Microsoft packages (Excel, Word, etc).
Benefits
- Competitive salary
- 25 days holiday plus bank holidays
- Pension scheme, life assurance and income protection
- Employee Assistance Programme
- Employee Discounts
- Cycle to work scheme
Location
This is a full-time role based in our site in Devizes, Monday to Friday with the working hours 9am-5pm.
About us
We’re DS Smith, a company who are redefining packaging for a changing world. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, proudly employing over 30,000 people, and supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need.
Our industry needs to transform, and we’re building the team to drive change across Europe and North America. To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas, and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
Customer Service Coordinator in Devizes employer: DS Smith Europe
At DS Smith, we pride ourselves on being an excellent employer, offering a vibrant work culture that values sustainability and innovation. Our Customer Service Coordinator role in Devizes provides a unique opportunity to engage with customers while collaborating with a dynamic team, all within a supportive environment that encourages personal and professional growth. With competitive benefits, including generous holiday allowance and employee discounts, we are committed to fostering a diverse and inclusive workplace where every individual can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Devizes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DS Smith Europe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DS Smith Europe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Devizes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DS Smith Europe:Your cover letter is your chance to shine! Tell us why you want to work at DS Smith Europe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DS Smith Europe!
How to prepare for a job interview at DS Smith Europe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
