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- Tasks: Take transportation requests, provide quotes, and manage reservations for drivers and passengers.
- Company: Join Local Motion, a trusted name in group transportation for over 25 years.
- Benefits: Earn $23-$25/hour with opportunities for growth and a supportive work environment.
- Other info: Full-time, in-person role with a focus on diversity and inclusion.
- Why this job: Be part of a dynamic team that values customer service and local knowledge.
- Qualifications: Must have a high school diploma and at least one year of work experience.
The predicted salary is between 46000 - 52000 £ per year.
Local Motion reservationists primarily take requests for transportation over the phone, but also answer email requests, provide rate quotes, and enter reservations into our system. The reservationist makes reservations available to shift drivers and communicates with both passengers and drivers. Basic computer skills and knowledge of the area are essential. This is a customer service position for someone detail-oriented looking for a long-term job with an established transportation company.
Pay is commensurate with experience. Local knowledge of roads, weather conditions, and excellent customer service skills are required. Previous experience in the transportation field with dispatching software is preferred. This is a full-time, in-person position. Pay range $23-$25/hour.
Responsibility Profile:- Answer phones and direct calls, messages and emails accordingly.
- Compile data, reports, and figures for review.
- Ensure communication is routed to the appropriate parties.
- Greet all visitors, employees, and other people with a polite and professional manner.
- Conduct research as necessary on various company topics.
- Attend meetings, conferences, and teams/zoom calls.
- Set up conference rooms for meetings and conferences.
- Help direct employees with concerns to the appropriate parties.
- Perform other duties as assigned.
- One (1) year work experience.
- High School Diploma.
Reservationist in Braintree employer: DS Bus Lines
Contact Detail:
DS Bus Lines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservationist in Braintree
✨Tip Number 1
Get to know the company inside out! Research Local Motion and understand their services, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be taking calls as a reservationist, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with answering questions and providing information.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to transportation. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Local Motion and ready to take the next step in your career.
We think you need these skills to ace Reservationist in Braintree
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since this role is all about helping customers, make sure to highlight any previous experience you have in customer service. We want to see how you’ve gone above and beyond to assist others!
Be Detail-Oriented: As a reservationist, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Familiarise Yourself with Local Knowledge: Knowing the area is super important for this job. If you have local knowledge or experience with the roads and weather conditions, make sure to mention it in your application. It’ll give you an edge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at DS Bus Lines
✨Know Your Stuff
Familiarise yourself with the local area, including key routes and potential traffic issues. This will show that you’re not just a candidate but someone who understands the job's demands and can provide excellent service.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and reservation handling. Think about scenarios where you've successfully managed customer requests or resolved issues, as these examples will highlight your experience.
✨Show Off Your Tech Skills
Brush up on basic computer skills and any dispatching software you might have used in the past. Being able to demonstrate your comfort with technology will reassure them that you can handle their systems with ease.
✨Be Personable
Since this is a customer service role, it’s crucial to convey warmth and professionalism. Practice your greeting and how you would handle calls or emails, ensuring you come across as friendly and approachable.