At a Glance
- Tasks: Coordinate service schedules and support clients in a fast-paced environment.
- Company: Join Dry Risers Direct, a leading fire safety services company in Wilmslow.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and flexible working options.
- Other info: Work in a supportive team with great career growth opportunities.
- Why this job: Make a real difference in fire safety while developing your organisational skills.
- Qualifications: Office experience and strong communication skills are essential.
The predicted salary is between 25000 - 25000 € per year.
We are seeking a highly organised and detail‑oriented Service Coordinator to join our rapidly growing team at Dry Risers Direct, a specialist fire safety services company based in Wilmslow, Cheshire. This role involves managing administrative tasks, coordinating service schedules across the southern region, and providing exceptional support to clients and field engineers. The ideal candidate will have solid office experience, excellent communication skills, and a confident, proactive approach to their work. This position offers a fantastic opportunity for someone looking to utilise their organisational and administrative expertise within a fast‑paced, technical environment.
Responsibilities
- Schedule and dispatch field engineers across the southern region, ensuring timely appointments and efficient resource allocation.
- Serve as a primary point of contact for clients, handling inbound calls and emails with professionalism and prompt assistance.
- Input and maintain accurate job data, service records, and compliance certificates within CRM Systems.
- Accurately enter financial data into Xero and raise customer invoices.
- Log new enquiries and direct them to the appropriate team member.
- Monitor outstanding jobs and follow up on incomplete or failed visits to ensure prompt resolution.
- Raise and track remedial works arising from inspection visits.
- Support the Service Manager with workload planning, capacity management, and reporting.
- Maintain accurate client records including site contacts, access notes, and contract details.
- Maintain company and customer confidentiality at all times.
- General filing and office duties to ensure smooth daily operations.
Experience
- Experience in an office environment, ideally within an administrative or coordination role.
- Previous experience in a scheduling or service coordination role within fire safety, facilities management, or a similar field services environment is highly desirable.
- Proficiency in Microsoft Office (Word, Excel, Outlook) is required.
- Experience with CRM Systems or similar job management software is an advantage.
- Experience with Xero or similar accounting software is desirable, though training can be provided.
- Strong organisational skills with the ability to prioritise tasks and manage multiple responsibilities under pressure.
- A numerate, accurate, and detail‑oriented approach to data entry and record keeping.
- Excellent written and verbal communication skills.
- A positive, self‑motivated individual who can demonstrate initiative and work both independently and as part of a small team.
- Must be within easy commute of Wilmslow, Cheshire.
What We Offer
- £25,000 per year plus quarterly bonus scheme.
- Company pension scheme.
- 22 days holiday plus bank holidays, plus 3 additional days over the Christmas period.
- Monday to Friday, 8.30am to 5.00pm with flexible start time available.
- 1 Day a week working from home.
- A stable, friendly working environment with a knowledgeable and supportive team.
- Free parking.
Service Coordinator employer: Dry Risers Direct Ltd
At Dry Risers Direct, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment in Wilmslow, Cheshire. Our Service Coordinator role not only provides competitive pay and a quarterly bonus but also promotes employee growth through flexible working arrangements and a strong emphasis on teamwork. Join us to be part of a rapidly growing company where your organisational skills will be valued and developed in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the fire safety or service coordination field. Attend local events or join online groups where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions related to service coordination and your organisational skills. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and submit your application today!
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Coordinator role. Highlight your organisational skills and any relevant experience in scheduling or coordination. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Dry Risers Direct. Share specific examples of your past experiences that align with the job description, and don’t forget to show your enthusiasm for joining us.
Be Clear and Concise:When filling out your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to read and get straight to the heart of your qualifications and experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Dry Risers Direct Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the responsibilities listed in the job description, especially around scheduling and client communication. This will help you demonstrate how your skills align perfectly with what they’re looking for.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be ready to share specific examples from your past experiences. Think of times when you successfully managed multiple tasks or coordinated schedules. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Brush Up on Relevant Software
The job mentions proficiency in Microsoft Office and experience with CRM systems. If you have used similar software, be prepared to discuss your experience. If not, consider doing a quick online tutorial to familiarise yourself with the basics, especially if Xero is mentioned.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the Service Coordinator might face. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
