At a Glance
- Tasks: Coordinate service schedules and support clients and engineers in a fast-paced environment.
- Company: Join Dry Risers Direct, a leading fire safety services company in Wilmslow.
- Benefits: Earn £25,000 plus bonuses, enjoy flexible hours, and work from home one day a week.
- Other info: Enjoy 22 days holiday, a pension scheme, and free parking in a friendly workplace.
- Why this job: Perfect for organised individuals looking to thrive in a dynamic, supportive team.
- Qualifications: Office experience and strong communication skills are essential; training provided for specific software.
The predicted salary is between 25000 - 25000 € per year.
We are seeking a highly organised and detail‑oriented Service Coordinator to join our rapidly growing team at Dry Risers Direct, a specialist fire safety services company based in Wilmslow, Cheshire. This role involves managing administrative tasks, coordinating service schedules across the southern region, and providing exceptional support to clients and field engineers. The ideal candidate will have solid office experience, excellent communication skills, and a confident, proactive approach to their work. This position offers a fantastic opportunity for someone looking to utilise their organisational and administrative expertise within a fast‑paced, technical environment.
Responsibilities
- Schedule and dispatch field engineers across the southern region, ensuring timely appointments and efficient resource allocation.
- Serve as a primary point of contact for clients, handling inbound calls and emails with professionalism and prompt assistance.
- Input and maintain accurate job data, service records, and compliance certificates within CRM Systems.
- Accurately enter financial data into Xero and raise customer invoices.
- Log new enquiries and direct them to the appropriate team member.
- Monitor outstanding jobs and follow up on incomplete or failed visits to ensure prompt resolution.
- Raise and track remedial works arising from inspection visits.
- Support the Service Manager with workload planning, capacity management, and reporting.
- Maintain accurate client records including site contacts, access notes, and contract details.
- Maintain company and customer confidentiality at all times.
- General filing and office duties to ensure smooth daily operations.
Experience
- Experience in an office environment, ideally within an administrative or coordination role.
- Previous experience in a scheduling or service coordination role within fire safety, facilities management, or a similar field services environment is highly desirable.
- Proficiency in Microsoft Office (Word, Excel, Outlook) is required.
- Experience with CRM Systems or similar job management software is an advantage.
- Experience with Xero or similar accounting software is desirable, though training can be provided.
- Strong organisational skills with the ability to prioritise tasks and manage multiple responsibilities under pressure.
- A numerate, accurate, and detail‑oriented approach to data entry and record keeping.
- Excellent written and verbal communication skills.
- A positive, self‑motivated individual who can demonstrate initiative and work both independently and as part of a small team.
- Must be within easy commute of Wilmslow, Cheshire.
What We Offer
- £25,000 per year plus quarterly bonus scheme.
- Company pension scheme.
- 22 days holiday plus bank holidays, plus 3 additional days over the Christmas period.
- Monday to Friday, 8.30am to 5.00pm with flexible start time available.
- 1 Day a week working from home.
- A stable, friendly working environment with a knowledgeable and supportive team.
- Free parking.
Service Coordinator in Manchester employer: Dry Risers Direct Ltd
At Dry Risers Direct, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment in the heart of Wilmslow, Cheshire. Our Service Coordinator role not only provides competitive pay and a quarterly bonus but also promotes employee growth through flexible working arrangements and a strong emphasis on teamwork. Join us to be part of a rapidly growing company where your organisational skills will be valued and developed in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the fire safety or service coordination field. Use LinkedIn to connect with current employees at Dry Risers Direct and ask for insights about the company culture and the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to service coordination. Think about how your organisational skills can shine through, especially in a fast-paced environment like this one.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CRM systems and accounting software like Xero. Being able to discuss your experience with these tools will definitely give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Dry Risers Direct.
We think you need these skills to ace Service Coordinator in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Coordinator role. Highlight your organisational skills and any relevant experience in scheduling or administrative tasks. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Dry Risers Direct. Share specific examples of your past experiences that align with the job description, and don’t forget to show your enthusiasm for joining us.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application reflects your excellent communication skills. Keep it professional yet friendly, just like we do at StudySmarter. We love a good chat, so let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other amazing opportunities we have on offer!
How to prepare for a job interview at Dry Risers Direct Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Coordinator inside out. Familiarise yourself with the responsibilities listed in the job description, especially around scheduling and client communication. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly, as this will demonstrate your fit for the fast-paced environment.
✨Brush Up on Tech Skills
The job mentions proficiency in Microsoft Office and experience with CRM systems. If you have used similar software, be prepared to talk about it. If not, consider doing a quick online tutorial to get familiar with the basics. Showing that you're tech-savvy can give you an edge over other candidates.
✨Practice Your Communication
As a primary point of contact for clients, excellent communication is key. Practice answering common interview questions clearly and concisely. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as professional and approachable.
