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- Tasks: Support users and resolve complex issues within the Openlink Endur platform.
- Company: Join DRW, a leading trading firm with over 30 years of market expertise.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be part of a high-integrity team that values curiosity and challenges the status quo.
- Qualifications: Strong ETRM knowledge and extensive experience with ION Openlink Endur required.
- Other info: Ideal for those who thrive under pressure and enjoy problem-solving in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it’s how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.
DRW's Trade Management team, supporting the Openlink Endur platform and related systems, seeks a skilled business analyst. This role supports front-, middle-, and back-office functions for our commodities team, with a primary focus on physical energy trading. The ideal candidate will provide first-line user support, addressing and resolving complex issues within Endur. Responsibilities include deal modeling, deal lifecycle management, and product configuration, including risk valuation, P&L reporting, market and reference data setup, new instrument building, deal screen configuration, and template creation. The candidate will play a key role in ensuring seamless daily operations across various integration points and reporting systems. Additionally, this candidate will work closely with the software engineering team to ensure that our software meets functional requirements, including requirement-gathering and manual testing.
What you’ll do in this role:
- Provide best-in-class production support for Openlink Endur, supporting users, anticipating and preventing issues, and ensuring quick recovery from incidents.
- Support integrations between Endur and related systems including researching mapping and connectivity issues.
- Ensure maximum trading system availability.
- Help translate functional requirements to technical requirements.
- Help end users and developers understand core trading and back-office systems.
- Manage user access to Endur, related tools, and 3rd party applications.
- Build documentation for common procedures, troubleshooting scenarios, and system architecture.
- Coordinate efforts with other support teams to ensure continuity and consistency of support in a 24x7 environment.
What’s needed in this role:
- ETRM Knowledge: Strong understanding of ETRM processes across front, middle, and back office functions, particularly in Natural Gas and Power trading.
- ION Openlink Endur Expertise: Extensive knowledge of the ION Openlink Endur product platform, including its architecture, key modules, and data model. Minimum of 10 years of experience working with Endur, including some in a support or system administration capacity. Able to write SQL queries using knowledge of the Endur data model.
- Deal Modeling and Configuration: Proficient in deal modeling, deal lifecycle management, and product configuration within Endur. Skills include: P&L reporting, Market & reference data setup, New instrument building, Template creation.
- Support Experience: Experience in L2/L3 support of the Endur production environment. Experience testing new features before production release.
- General Experience: Ability to effectively communicate with business users to gather requirements. Capable of translating requirements into technical specifications for developers. High level of ownership and strong follow-through. Ability to handle pressure and time constraints with composure. Strong organizational skills, including the ability to effectively plan and prioritize. Able to have clear and concise conversations, both written and verbal, with a variety of personalities. Relevant bachelor's degree or equivalent work experience.
Nice to Have:
- Ability to code simple scripts, ideally using JVS, OpenComponents, Java, or Python.
- Experience managing and navigating complex projects in Jira.
Business Analyst - Endur Support employer: DRW Holdings, LLC.
Contact Detail:
DRW Holdings, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - Endur Support
✨Tip Number 1
Familiarise yourself with the ION Openlink Endur platform. Since this role requires extensive knowledge of Endur, consider exploring online resources or forums where current users discuss their experiences and challenges. This will not only enhance your understanding but also give you insights into common issues and solutions.
✨Tip Number 2
Network with professionals in the commodities trading sector. Attend industry events or webinars focused on ETRM processes, particularly in Natural Gas and Power trading. Engaging with others in the field can provide valuable connections and potentially lead to referrals for the position.
✨Tip Number 3
Brush up on your SQL skills, as writing queries is a key part of this role. Consider taking an online course or practicing with sample databases to improve your proficiency. Being able to demonstrate your SQL capabilities during discussions can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with L2/L3 support in detail. Think of specific examples where you successfully resolved complex issues or improved system performance. Highlighting your problem-solving skills and ability to work under pressure will resonate well with the hiring team.
We think you need these skills to ace Business Analyst - Endur Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Business Analyst position at DRW. Familiarise yourself with the Openlink Endur platform and the specific skills needed, such as ETRM knowledge and SQL proficiency.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your background in ETRM processes, deal modeling, and any experience you have with the Endur platform or similar systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to provide production support and manage user access, as well as your communication skills with both business users and developers.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a high-expectation environment like DRW.
How to prepare for a job interview at DRW Holdings, LLC.
✨Showcase Your ETRM Knowledge
Make sure to highlight your understanding of Energy Trading and Risk Management (ETRM) processes, especially in Natural Gas and Power trading. Be prepared to discuss specific examples from your experience that demonstrate your expertise in front, middle, and back-office functions.
✨Demonstrate Endur Expertise
Since the role requires extensive knowledge of the ION Openlink Endur platform, be ready to talk about your experience with its architecture, key modules, and data model. You might even want to prepare a few scenarios where you successfully resolved issues or improved processes using Endur.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining complex technical concepts in simple terms, as you'll need to translate functional requirements for developers and help business users understand core systems. Clear and concise conversations will set you apart.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills, particularly in high-pressure situations. Think of examples where you've successfully managed user support issues or coordinated efforts with other teams to ensure system availability and continuity.
